Christopher Windham
Information Technology
Orlando,FL
Summary
www.linkedin.com/in/christopher-windham-430129195
Overview
13
13
years of professional experience
Work History
Support Specialist
Ontario Systems
12.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Resolved escalated issues as a subject matter expert on wide-ranging issues.
- Communicated with clients to verify root causes of application issues.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented, created, and maintained knowledge based articles for clients and internal team.
IT Support Specialist
National Powersport Auctions
09.2020 - 12.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. Determined hardware and network system issues using proactive troubleshooting techniques.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Worked with outside vendors for fiber installations and service. Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing. Supported users both local and by phone with problem resolution and education.
Tier 1 Support Technician
Ellucian Company L.P
06.2020 - 09.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Navigated SIS/ERP, VPN's and Remote Desktop environments to assist users with access related issues.
- Applied critical thinking techniques to diagnose, troubleshoot and provide solutions for clients.
Bartender/Server
Embassy Suites
06.2019 - 03.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers and focused on addressing customer needs and concerns.
Bartender
Margaritaville Resort Orlando
12.2018 - 06.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering question.
- Demonstrated responsible alcohol service while suggestive selling - using proven techniques.
- Properly labeled, dated, and stored/refrigerated prepared items
- Performed opening, closing, and side duties while creating memorable experiences.
Expeditor, Server, Bartender
Stonegate Golf Club
03.2015 - 12.2018
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Greeted guests promptly and courteously, reviewed specials, cocktail and draft menu, and menu options.
- Maintained service station, before, during and after shift to ensure proper set-up and cleanliness.
- Ensured guest satisfaction throughout meal service.
Machine Operator/ Line Supervisor
Florida Caribbean Distillers
08.2012 - 07.2014
- Supervised and oversaw experimental production projects for other companies.
- Actively suggested operational improvements to enhance quality, production times and reduce costs.
- Monitored and adjusted machinery to avoid malfunctions and minimize waste to help achieve company goals.
- Inspected finished products for quality and adherence to customer specifications.
Sales Associate
Gap Outlet
09.2010 - 08.2012
- Computed sales prices, total purchases and processed payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders, Processed cash, check, and credit transaction.
- Replenished floor stock and processed shipments to ensure product availability for customers.
Education
Professional Certification - Computer Science And Information Technology
Osceola Technical College
Kissimmee, FL04.2020
High School Diploma - Graphic Design
Ridge Technical College
Winter Haven, FL05.2010
Skills
Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service Troubleshooting highly technical, complex issues with ease and patience Delivering Tier 2 and 3 support knowledge Successfully completed new installations, updates and configuration of network components Experienced in setting up devices, troubleshooting issues and optimizing settings Knowledgeable with maintaining current software and hardware to meet user needs Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals
Accomplishments
- Windows Server Management
- Software/Hardware Troubleshooting
- Tier 2 Troubleshooting and Analysis
- Server and Switch Configuration and Installation
- Customer Support Specialist
Timeline
Support Specialist
Ontario Systems
12.2022 - Current
IT Support Specialist
National Powersport Auctions
09.2020 - 12.2022
Tier 1 Support Technician
Ellucian Company L.P
06.2020 - 09.2020
Bartender/Server
Embassy Suites
06.2019 - 03.2020
Bartender
Margaritaville Resort Orlando
12.2018 - 06.2019
Expeditor, Server, Bartender
Stonegate Golf Club
03.2015 - 12.2018
Machine Operator/ Line Supervisor
Florida Caribbean Distillers
08.2012 - 07.2014
Sales Associate
Gap Outlet
09.2010 - 08.2012
Professional Certification - Computer Science And Information Technology
Osceola Technical College
High School Diploma - Graphic Design
Ridge Technical College
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