Christopher Witherspoon

• Provided high-quality client service and support, resolving complex financial issues, and processing account transactions efficiently.

• Perform account reconciliations and resolve discrepancies to ensure accurate financial records.

• Monitor daily cash flow and prepare short-term and long-term cash forecasts for clients.

• Analyze cash positions, ensuring adequate funding for operational and investment activities.

• Led the full-cycle implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O), aligning customer business processes with software capabilities.

• Managed customer service escalations, ensuring swift resolution and a smooth transition to support teams.

• Conducted key user training, user acceptance testing, and provided go-live support, contributing to successful project delivery.

• Promoted a culture of continuous improvement by proposing solutions and training opportunities, optimizing team performance.

• Managed and updated accounting records, financial reports, and general ledger accounts, ensuring accuracy and compliance with regulatory standards.

• Performed daily audits of revenue streams, including Food & Beverage, ensuring alignment with Gaming Commission Rules and company policies.

• Prepared and uploaded journal entries, conducted daily bank reconciliations, and completed monthly account reconciliations, enhancing financial accuracy.

• Assisted in payroll processing by accurately inserting poker tips for employees, ensuring timely and correct compensation.

• Managed fiscal year forecast sheets, utilizing data from future events to provide accurate financial projections.
• Reconciled payments, managed event financials, and updated aging and billing reports, contributing to transparent financial reporting.
• Provided key support during year-end closing, ensuring timely and accurate financial document preparation and organization.