CHRISTOPHER W. JACKSON
Presque Isle,USA
Summary
Clinical Informatics Leader experienced in connecting clinical operations with technology and education to drive change management. Achieved enhanced healthcare decision-making through EHR optimization and stakeholder partnerships, translating clinical needs into effective technology solutions. Focused on guiding teams through current-state assessments, future-state designs, and ongoing education to foster technology adoption and operational efficiency.
Overview
1
1
year of post-secondary education
29
29
years of professional experience
Work History
Health Informaticist Lead - Hospital Operations
Optum
02.2023 - Current
- Led integration of information systems, clinical knowledge, and operational priorities to enhance healthcare decision-making, EHR design, education, implementation, and process improvement.
- Guide strategy, planning, design, training, and implementation support for patient engagement digital technologies.
- Communicated hospital operations strategy and roadmap, partnered with leaders and cross-functional teams to execute and align priorities effectively.
- Exercise independent direction and judgment in identifying daily work, resolving complex problems, developing alternative solutions, and meeting clinical informatics objectives.
- Provided peer training and project leadership, performing lead-level specialist functions, enhancing team capabilities and project outcomes.
Physical Therapist Assistant
Northern Light Home Health and Hospice
05.2015 - Current
- Collaborated with physical therapists and healthcare professionals to deliver targeted treatment for homebound patients with chronic pain and neurological impairments, enhancing their quality of life.
- Motivated patients to achieve rehabilitation goals through effective communication and education on anatomy, physiology, and kinesiology, fostering their engagement in the recovery process.
- Collaborated with physical therapists to create individualized treatment plans for patients.
- Delivered hands-on therapy techniques to improve patient mobility during sessions.
- Tracked patient progress and recorded adjustments in their care plans.
Clinical Informatics Specialist - Senior
Northern Light Health
11.2021 - 02.2023
- Acted as a bridge among physicians, clinicians, EHR stewardship, Information Services, clinical application analysts, and CMIO/CNIO leadership to support education, change, and effective use of healthcare technology.
- Partnered with member organizations to assess site-specific needs, analyze current and future workflows, identify gaps, and support applications designed to automate or improve clinical processes.
- Contributed to application implementation and systems analysis by creating detailed specifications, training accounts, user guides, training scripts, and managing recurring content updates.
- Applied technical understanding of system interdependencies while working with minimal supervision on departmental projects, training, and process improvement.
Clinical Informatics Specialist - Intermediate
Northern Light Health, A.R. Gould Hospital
01.2020 - 11.2021
- Educated end users on Cerner EHR workflows, developing flyers, memos, and learning materials to enhance adoption and ensure consistent use.
- Analyzed clinical data to improve patient care and operational efficiency.
- Delivered clinical workflow support leveraging direct patient-care experience to address organizational needs.
- Collaborated with healthcare teams to implement electronic health record systems.
- Educated staff on best practices for using clinical informatics tools.
Physical Therapist Assistant
The Aroostook Medical Center
03.2014 - 01.2020
- Applied therapeutic exercise, neuromuscular re-education, and advanced modalities, including Graston technique and myofascial release, to optimize patient outcomes.
- Delivered individualized treatment for outpatient orthopedic, chronic pain, and neurologically impaired patients, enhancing patient recovery and satisfaction.
- Guided patients through specific exercises to enhance mobility and strengthen muscles.
- Supported physical therapists in implementing treatment plans for patients.
- Documented patient progress and communicated findings to the healthcare team.
Head Athletic Trainer
Blackbear Hockey Camp
Falmouth, ME
07.2012 - 01.2015
- Developed injury prevention programs tailored to young athletes' needs.
- Delivered on-site athletic training services, ensuring safety and injury prevention for youth ice hockey participants.
- Managed athletic care for campers during training and competition sessions.
- Collaborated with coaches to create conditioning plans and recovery strategies.
Physical Therapist Assistant
Northern Physical Therapy
02.2014 - 07.2014
- Delivered outpatient orthopedic, chronic pain, and neurological rehabilitation through therapeutic exercise, neuromuscular re-education, modalities, and manual techniques to enhance patient recovery.
- Assisted physical therapists in developing patient treatment plans.
- Monitored patient progress during therapy sessions.
- Educated patients on exercises and wellness strategies.
Coordinator of Sports Medicine
Cary Medical Center
Caribou, ME
08.2004 - 05.2013
- Established clinical outreach contracts with area high schools, developed field policies, and cultivated university clinical teaching partnership to enhance student athlete care.
- Supervised and mentored athletic training staff, coordinated event coverage, and oversaw at-risk exercise program to ensure safety and compliance in athletic practices.
- Coordinated patient scheduling and ensured timely appointments for medical staff.
- Facilitated communication between departments to enhance collaboration. between departments to streamline patient care processes.
- Assisted in maintaining accurate medical records and patient information systems.
Operations Coordinator, Rehabilitation Services
Cary Medical Center
Caribou, ME
01.2007 - 01.2010
- Supervised a 25-person rehabilitation team and managed daily operations, including time-off approvals, supplies, budgeting, weekend and holiday schedules, safety issues, patient and employee satisfaction, and community programming.
- Coordinated daily patient scheduling and resource allocation to optimize operational efficiency.
- Managed inventory of medical supplies and equipment to ensure availability and support patient care.
- Facilitated communication between departments to enhance workflow and collaboration.
Adjunct Professor
University of Maine at Presque Isle
09.2006 - 01.2010
- Instructed junior-level athletic training students on injury recognition, anatomy, and evaluation techniques to enhance clinical competencies.
- Developed course materials for diverse subject areas within the curriculum.
- Facilitated engaging classroom discussions to enhance student learning experiences.
- Evaluated student assignments and provided constructive feedback on performance.
Staff Athletic Trainer
MaineGeneral Medical Center
Waterville, ME
01.1998 - 01.2004
- Delivered athletic training services to three area high schools, coordinated care with physicians and therapists to ensure comprehensive athlete health, developed injury-tracking program to monitor and enhance recovery processes, and taught sports medicine techniques to medical residents to foster advanced training skills.
- Evaluated injuries and developed individualized rehabilitation plans for athletes.
- Provided athletic training services to diverse patient populations in clinical settings.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
Education
Associate of Applied Science - Physical Therapist Assistant
University of Maine at Presque Isle
Presque Isle, ME 06.2012 - 01.2013
Pre-Physical Therapist Assistant Coursework -
San Juan College
Farmington, NMBachelor of Science - Exercise and Sport Sciences
Colby-Sawyer College
New London, NHSkills
- EHR optimization
- Informatics strategy
- Implementation adoption
- Workflow analysis
- Clinical systems training
- Patient engagement strategy
- Project leadership
- Cross-functional leadership
- Stakeholder communication
- State analysis
Certifications And Licensure
- FSBPT Physical Therapist Assistant Board Examination, 01/15/14
- Maine Physical Therapist Assistant License
Leadership Capabilities
- Clinical informatics strategy
- EHR workflow optimization
- Cross-functional leadership
- Implementation and adoption
- Current/future-state analysis
- Clinical education and training
- Stakeholder communication
- Project and process leadership
- Patient engagement technology
Timeline
Health Informaticist Lead - Hospital Operations
Optum
02.2023 - Current
Clinical Informatics Specialist - Senior
Northern Light Health
11.2021 - 02.2023
Clinical Informatics Specialist - Intermediate
Northern Light Health, A.R. Gould Hospital
01.2020 - 11.2021
Physical Therapist Assistant
Northern Light Home Health and Hospice
05.2015 - Current
Physical Therapist Assistant
The Aroostook Medical Center
03.2014 - 01.2020
Physical Therapist Assistant
Northern Physical Therapy
02.2014 - 07.2014
Head Athletic Trainer
Blackbear Hockey Camp
07.2012 - 01.2015
Associate of Applied Science - Physical Therapist Assistant
University of Maine at Presque Isle
06.2012 - 01.2013
Operations Coordinator, Rehabilitation Services
Cary Medical Center
01.2007 - 01.2010
Adjunct Professor
University of Maine at Presque Isle
09.2006 - 01.2010
Coordinator of Sports Medicine
Cary Medical Center
08.2004 - 05.2013
Staff Athletic Trainer
MaineGeneral Medical Center
01.1998 - 01.2004
Pre-Physical Therapist Assistant Coursework -
San Juan College
Bachelor of Science - Exercise and Sport Sciences
Colby-Sawyer College