Akanksha Shukla
San Antonio,TX
Summary
Results-oriented Healthcare Operations Manager specializing in EHR optimization, data analysis, and compliance. Enhanced patient care coordination and operational efficiency through effective collaboration with nephrologists, dialysis clinicians, and multidisciplinary healthcare teams. Delivered impactful research in chronic kidney disease management and healthcare quality initiatives, translating complex data into actionable insights for clinical discussions and provider education.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Operations Manager
Cardinal Health, Texas
San Antonio, Texas
02.2024 - Current
- Coordinated integration of patient and operational data into healthcare management processes, supporting efficient clinical operations.
- Collaborated with healthcare teams to streamline patient care coordination and optimize operational workflows.
- Increased data accuracy by 20% through streamlined patient data entry and EHR optimization.
- Implemented and optimized Electronic Health Records (EHR) systems to improve patient care delivery and data accessibility.
- Supported implementation of healthcare quality initiatives, risk management programs, and adherence to regulatory compliance standards.
- Developed operational reports and performance metrics to support data-driven healthcare decisions.
- Coordinated with clinical and administrative stakeholders to improve healthcare service delivery.
Hospital Administrator
Pacific Medical College & Hospital, India
04.2020 - 03.2021
- Collaborated with nephrologists, physicians, and multidisciplinary healthcare teams to enhance clinical operations and patient care delivery.
- Presented operational and clinical performance data to healthcare leadership and stakeholders.
- Facilitated clinical discussions on dialysis workflows and patient management to drive quality improvement initiatives.
- Led implementation of a new EHR system for a 400-bed hospital, improving clinical documentation and coordination of care.
- Supported physician engagement and interdisciplinary communication to improve healthcare outcomes.
- Assisted in reviewing clinical and operational data to identify process improvement opportunities and enhance patient care quality.
- Ensured compliance with healthcare regulations, safety standards, and operational policies.
Senior Operations Executive
Fresenius Medical Care Dialysis Services, India
11.2018 - 03.2020
- Successfully launched five new dialysis units, enhancing renal care access and patient support capabilities.
- Led teams of 20–25 healthcare professionals, ensuring compliance with patient safety and quality standards.
- Streamlined operational workflows and supply chain processes, enhancing efficiency of dialysis services.
- Presented operational and patient-care metrics to leadership and healthcare stakeholders.
- Participated in clinical discussions on dialysis protocols and patient care coordination.
- Supported scientific and clinical communication across multidisciplinary healthcare teams.
- Collaborated with nephrologists and dialysis clinicians to optimize center operations and improve patient care.
Operations and Supply Executive
Maharaja Agrasen Hospital, India
03.2018 - 10.2018
- Coordinated healthcare operations and clinical services in hospital settings to enhance patient care delivery.
- Developed operational dashboards and reports to monitor performance metrics and healthcare process improvements.
- Collaborated with healthcare teams to optimize patient flow and operational efficiency.
- Executed facility inspections to ensure adherence to regulatory and safety compliance standards.
Center Manager
Neotia Getwell Healthcare Centre, India
04.2017 - 02.2018
- Coordinated clinical and administrative healthcare operations to enhance collaboration with physicians and healthcare providers.
- Led recruitment, training, and credentialing processes for clinical staff to ensure high standards of care.
- Implemented quality management systems to support healthcare compliance and patient care standards.
- Streamlined procurement of medical equipment and healthcare supplies to support operational needs.
Dialysis Unit Nurse
Sudbhawana Hospital, India
11.2012 - 02.2017
- Coordinated patient care and dialysis treatment protocols with nephrologists and dialysis teams.
- Supported dialysis procedures and managed care for patients with chronic kidney disease, ensuring optimal treatment outcomes.
- Administered medications and treatments per the physician's orders, ensuring compliance with protocols.
- Educated patients on dialysis options and tailored care plans, empowering them to make informed health decisions.
- Participated in clinical decision-making processes related to renal patient care and treatment.
- Streamlined digital record-keeping systems, improving accuracy and efficiency in healthcare documentation.
Education
Master of Science - Community Health
The University of Texas Health Science Center
Houston, TXMBA - Marketing and Project Management
The University of Texas At San Antonio
San Antonio, TXPh.D. - Life Sciences
Himalayan University
Associate of Applied Science - Post Graduate Diploma in Dialysis Therapy
B.H.U
IndiaDiploma in Biotechnology
Dr. A.P.J. Abdul Kalam Technical University
Skills
- Healthcare operations management
- EHR optimization
- Electronic health records (EHR)
- Healthcare compliance
- Regulatory compliance and HIPAA
- Quality improvement
- Operational efficiency
- Data analysis
- Clinical data presentation
- Nephrology and chronic kidney disease (CKD)
- Dialysis operations and clinical protocols
- Patient coordination
- Physician and healthcare provider engagement
- Healthcare provider education
- Cross-functional collaboration
- Stakeholder relationship management
- Scientific and clinical communication
- Clinical research and publications
- Molecular biology and biotechnology knowledge
- Team leadership and process improvement
Certification
- * Certified ANA Marketing Student – Association of National Advertisers (ANA)
* Virtual Interprofessional Health Policy Simulation (VIPS) – UTHealth Houston
* Public Health Analytics – GET PHIT Professional Development, UTHealth Houston
* Introduction to Public Health Informatics – GET PHIT Professional Development, UTHealth Houston
* Google Analytics for Beginners – Google Analytics Academy
* Advanced Google Analytics – Google Analytics Academy
Affiliations
- * Study of Undiagnosed Hypertension and Proteinuria in Western India – International Journal of Scientific Research, 2020
* Fungal Peritonitis Complicating Peritoneal Dialysis in Western India – International Journal of Scientific Research, 2020
* Comparison of Effect of Raloxifene and Herbal Drug on BMD in Postmenopausal CKD Patients – International Conference on Nephrology & Urology, Rome, Italy
* Intradialytic Complications of Hemodialysis in Our Situation – International Society for Hemodialysis Congress, Delhi
Timeline
Healthcare Operations Manager
Cardinal Health, Texas
02.2024 - Current
Hospital Administrator
Pacific Medical College & Hospital, India
04.2020 - 03.2021
Senior Operations Executive
Fresenius Medical Care Dialysis Services, India
11.2018 - 03.2020
Operations and Supply Executive
Maharaja Agrasen Hospital, India
03.2018 - 10.2018
Center Manager
Neotia Getwell Healthcare Centre, India
04.2017 - 02.2018
Dialysis Unit Nurse
Sudbhawana Hospital, India
11.2012 - 02.2017
Master of Science - Community Health
The University of Texas Health Science Center
MBA - Marketing and Project Management
The University of Texas At San Antonio
Ph.D. - Life Sciences
Himalayan University
Associate of Applied Science - Post Graduate Diploma in Dialysis Therapy
B.H.U
Diploma in Biotechnology
Dr. A.P.J. Abdul Kalam Technical University