Dana Guzman
Henderson,KY
Summary
Versatile, resourceful, and results-driven professional with extensive experience overseeing office and administrative operations. Consistently leverages premier leadership qualities to fulfill objectives, key to ongoing company growth.
Overview
14
14
years of professional experience
Work History
Healthcare Operations Manager
Healthcare Organization Name
2023.01 - Current
- Oversee all aspects of healthcare operations, ensuring effective staff management, financial management, and compliance with regulations.
- Staff Management: Recruit, hire, and train administrative staff; supervise and evaluate performance; coordinate schedules and manage workloads.
- Financial Management: Prepare and manage budgets; oversee billing and coding; monitor accounts receivable and payable; ensure compliance with financial regulations.
- Compliance and Regulation: Ensure compliance with healthcare laws; maintain patient confidentiality and HIPAA compliance; prepare for audits and inspections.
- Credentialing of Physicians: Verify qualifications of healthcare providers; maintain accurate credentialing records; ensure compliance with insurance standards; facilitate hospital privileges for physicians.
- Facility Management: Oversee maintenance of the healthcare facility; ensure a safe and clean environment for patients and staff.
- Operational Management: Develop and implement operational policies; streamline administrative processes for efficiency; analyze and improve workflow.
- Patient Relations: Handle inquiries, complaints, and feedback; ensure a high standard of patient care and service.
- Health Information Management: Oversee management of patient records and information systems; ensure data accuracy and security.
- Communication and Coordination: Facilitate communication between departments; coordinate with healthcare providers for patient referrals.
- Strategic Planning: Assist in developing long-term goals; evaluate and implement new technologies.
- Marketing and Outreach: Develop strategies to attract new patients; manage public relations and outreach programs.
- Continuing Education and Training: Stay updated on healthcare trends; organize education opportunities for staff.
Legal Assistant
Law Office of Glenn Deig
Evansville, IN
2021.01 - 2021.12
- Oversee office operations and implement strategies to streamline workflow, elevating service quality for potential, new, and existing clientele.
- Support attorneys by gathering vital information, scheduling consultations, prepping files, and managing databases.
- Integrated a new communications system that improved call handling.
- Established a new documentation system that increased accuracy in estate planning meetings.
Procedure & Ancillary Scheduling Team Lead
Digestive Care Center
Evansville, IN
2016.01 - 2021.12
- Directed actions within the scheduling department, improving patient outcomes and increasing patient volume through effective scheduling and superior customer service.
- Led a team of nine, receiving recognition as Employee of the Month and a nomination for Employee of the Year.
- Contributed to departmental meetings and assisted with facility fundraising; served on the Future Action Committee.
Administrative Secretary I
Henderson County Board of Education
Henderson, KY
2012.01 - 2016.12
- Managed essential tasks that enhanced the learning environment, including communication and scheduling.
- Coordinated meetings, managed external communications, and ensured timely mail flow.
- Served on committees such as Campus Care and Relay for Life, contributing to community initiatives.
Education
Diploma -
Henderson County High School
Henderson, KYSkills
- Team Leadership
- Financial Acumen
- Communication
- Technical Proficiency
- Patient/Customer Centered
- Operations management
- Healthcare compliance
- Change management
- Problem-solving
Timeline
Healthcare Operations Manager
Healthcare Organization Name
2023.01 - Current
Legal Assistant
Law Office of Glenn Deig
2021.01 - 2021.12
Procedure & Ancillary Scheduling Team Lead
Digestive Care Center
2016.01 - 2021.12
Administrative Secretary I
Henderson County Board of Education
2012.01 - 2016.12
Diploma -
Henderson County High School