Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager

Nikki McFarlane

Lexington,SC

Summary

Accomplished administrative professional with 12+ years of experience leading operations, policy implementation, and organizational management within military and civilian settings. Adept at streamlining processes, managing interdisciplinary teams, and optimizing resources to drive efficiency and quality improvement. Recognized for outstanding leadership, strategic planning, and problem-solving capabilities in high-paced environments.

Overview

24
24
years of professional experience

Work History

Healthcare Operations Manager

North Carolina Air National Guard
02.2012 - Current
  • Led administrative operations, policy development, and compliance initiatives to improve service delivery for over 100 providers and healthcare services personnel.
  • Managed personnel scheduling, training, and task delegation, optimizing team performance and efficiency.
  • Led quality assurance initiatives, ensuring adherence to performance metrics and regulatory requirements.
  • Oversaw budgeting and resource management, maintaining fiscal responsibility and operational effectiveness.
  • Conducted data analysis to identify trends, inform decision-making, and improve patient care strategies.

Operations Superintendent

Air Force Central Command
10.2023 - 04.2024
  • Led operations for four departments, overseeing strategic planning, resource allocation, and workflow optimization.
  • Managed a team of 16 personnel, improving communication and operational efficiency.
  • Developed and enforced policies, ensuring compliance and enhancing organizational effectiveness.
  • Analyzed reports to identify improvement areas, implementing corrective measures for sustained growth.
  • Coordinated scheduling, logistics, and administrative functions to support healthcare delivery.

Front Office Administrative Assistant

Cliff Smith, DDS, PA
02.2021 - 04.2023
  • Coordinated office administration for a team of 9 providers and staff, managed scheduling for a diverse population, and ensured efficient patient services for thousands.
  • Developed reports, managed records, and implemented workflow improvements to streamline processes.
  • Assisted in financial tracking and inventory management, optimizing budget utilization.

Administrative Operations Manager

United States Air Force
05.2001 - 03.2011
  • Supervised administrative functions, personnel management, and compliance oversight for healthcare operations, ensuring effective support for over 18,000 military personnel, dependents, and civilians.
  • Developed and maintained operational procedures to align with industry standards and Air Force regulations, optimizing workflows for a healthcare team supporting thousands of patient encounters annually.
  • Implemented strategic initiatives to enhance workflow efficiency and service delivery, contributing to improved access to care and increased patient satisfaction across a medical facility serving a diverse population.

Education

MBA - Healthcare Leadership

Capella University
Minneapolis, MN

BBA - Health Services

Strayer University
Washington, DC
06.2016

Associate of Science - Dental Assistant

Air University
Montgomery, AL
01-2025

Skills

    Healthcare Administration & Operations

    Strategic Planning & Execution

    Policy Development & Implementation

    Budgeting & Resource Management

    Team Leadership & Staff Development

    Compliance & Risk Management

    Data Analysis & Performance Metrics

    Workflow Optimization

    Customer Service & Stakeholder Engagement

Accomplishments

Air Force Meritorious Achievement Medal (2024) – Recognized for leadership in directing interdisciplinary teams, achieving key healthcare objectives, and enhancing operational efficiency.

Air Force Commendation Medal (2020) – Honored for outstanding performance in coordinating ancillary support services and optimizing hospital operations.

Dental NCO of the Year (2017) – Awarded for excellence in leadership, policy execution, and service improvement at the organizational level.

Timeline

Operations Superintendent

Air Force Central Command
10.2023 - 04.2024

Front Office Administrative Assistant

Cliff Smith, DDS, PA
02.2021 - 04.2023

Healthcare Operations Manager

North Carolina Air National Guard
02.2012 - Current

Administrative Operations Manager

United States Air Force
05.2001 - 03.2011

MBA - Healthcare Leadership

Capella University

BBA - Health Services

Strayer University

Associate of Science - Dental Assistant

Air University
Nikki McFarlane