Nikki McFarlane
Lexington,SC
Summary
Accomplished administrative professional with 12+ years of experience leading operations, policy implementation, and organizational management within military and civilian settings. Adept at streamlining processes, managing interdisciplinary teams, and optimizing resources to drive efficiency and quality improvement. Recognized for outstanding leadership, strategic planning, and problem-solving capabilities in high-paced environments.
Overview
24
24
years of professional experience
Work History
Healthcare Operations Manager
North Carolina Air National Guard
02.2012 - Current
- Led administrative operations, policy development, and compliance initiatives to improve service delivery for over 100 providers and healthcare services personnel.
- Managed personnel scheduling, training, and task delegation, optimizing team performance and efficiency.
- Led quality assurance initiatives, ensuring adherence to performance metrics and regulatory requirements.
- Oversaw budgeting and resource management, maintaining fiscal responsibility and operational effectiveness.
- Conducted data analysis to identify trends, inform decision-making, and improve patient care strategies.
Operations Superintendent
Air Force Central Command
10.2023 - 04.2024
- Led operations for four departments, overseeing strategic planning, resource allocation, and workflow optimization.
- Managed a team of 16 personnel, improving communication and operational efficiency.
- Developed and enforced policies, ensuring compliance and enhancing organizational effectiveness.
- Analyzed reports to identify improvement areas, implementing corrective measures for sustained growth.
- Coordinated scheduling, logistics, and administrative functions to support healthcare delivery.
Front Office Administrative Assistant
Cliff Smith, DDS, PA
02.2021 - 04.2023
- Coordinated office administration for a team of 9 providers and staff, managed scheduling for a diverse population, and ensured efficient patient services for thousands.
- Developed reports, managed records, and implemented workflow improvements to streamline processes.
- Assisted in financial tracking and inventory management, optimizing budget utilization.
Administrative Operations Manager
United States Air Force
05.2001 - 03.2011
- Supervised administrative functions, personnel management, and compliance oversight for healthcare operations, ensuring effective support for over 18,000 military personnel, dependents, and civilians.
- Developed and maintained operational procedures to align with industry standards and Air Force regulations, optimizing workflows for a healthcare team supporting thousands of patient encounters annually.
- Implemented strategic initiatives to enhance workflow efficiency and service delivery, contributing to improved access to care and increased patient satisfaction across a medical facility serving a diverse population.
Education
MBA - Healthcare Leadership
Capella University
Minneapolis, MNBBA - Health Services
Strayer University
Washington, DC06.2016
Associate of Science - Dental Assistant
Air University
Montgomery, AL 01-2025
Skills
Healthcare Administration & Operations
Strategic Planning & Execution
Policy Development & Implementation
Budgeting & Resource Management
Team Leadership & Staff Development
Compliance & Risk Management
Data Analysis & Performance Metrics
Workflow Optimization
Customer Service & Stakeholder Engagement
Accomplishments
• Air Force Meritorious Achievement Medal (2024) – Recognized for leadership in directing interdisciplinary teams, achieving key healthcare objectives, and enhancing operational efficiency.
• Air Force Commendation Medal (2020) – Honored for outstanding performance in coordinating ancillary support services and optimizing hospital operations.
• Dental NCO of the Year (2017) – Awarded for excellence in leadership, policy execution, and service improvement at the organizational level.
Timeline
Operations Superintendent
Air Force Central Command
10.2023 - 04.2024
Front Office Administrative Assistant
Cliff Smith, DDS, PA
02.2021 - 04.2023
Healthcare Operations Manager
North Carolina Air National Guard
02.2012 - Current
Administrative Operations Manager
United States Air Force
05.2001 - 03.2011
MBA - Healthcare Leadership
Capella University
BBA - Health Services
Strayer University
Associate of Science - Dental Assistant
Air University
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