Alex Moua
Sheboygan,WI
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Experienced with healthcare operations, patient care, and regulatory compliance. Utilizes strategic planning to improve service delivery and operational efficiency. Track record of effective team leadership and resource management to achieve organizational goals in both healthcare and dental healthcare settings.
Overview
14
14
years of professional experience
Work History
Healthcare Operations Manager
DaVita Dialysis Corporation
Sheboygan, WI
04.2026 - Current
- Analyzed healthcare data to identify trends, driving strategic decision-making for resource allocation.
- Oversaw daily operations of healthcare facilities to ensure compliance with regulations and standards.
- Lead a Team/Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
- Implemented process improvements that enhanced patient flow and reduced wait times for services.
- Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
- Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans and empathetic communication with patients and their families.
- Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards
Operations Manager
Ascendent Health Partners - AHP
Elm Grove, WI
01.2023 - 01.2026
- Streamlined operations by implementing process improvements, enhancing efficiency and productivity across departments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led cross-functional teams to identify and resolve operational challenges, fostering collaboration and continuous improvement initiatives.
- Developed and maintained operational policies and procedures, ensuring compliance with industry standards and best practices.
- Analyzed performance metrics to drive decision-making, optimizing resource allocation and workflow management.
- Coordinated training programs for staff on new technologies, enhancing team capability in utilizing operational tools efficiently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented innovative programs to increase employee loyalty and reduce turnover for 9 locations.
Regional Manager
Community Dental Care - CDentC
Maplewood, MN
10.2016 - 03.2022
- Developed and implemented training programs to enhance staff performance and patient satisfaction.
- Led regional teams to achieve operational goals and increase service efficiency.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 5 dental office locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Regional Sales Trainer
T-Mobile
Saint Paul, MN
08.2012 - 06.2016
- Developed and delivered engaging training programs for regional sales teams to enhance product knowledge and customer engagement.
- Assessed training needs through performance evaluations, identifying skill gaps and tailoring solutions accordingly.
- Collaborated with leadership to create strategic initiatives aimed at improving sales processes and team efficiency for 9 locations.
- Streamlined the onboarding process by creating comprehensive training materials and resources for incoming employees.
- Facilitated workshops focused on advanced sales techniques, driving higher performance across multiple regions.
- Coordinated cross-functional training sessions with marketing and operations teams, aligning goals for cohesive execution of strategies.
Education
Associates - Dental Hygiene And Practice Management
Herzing College
Crystal, MN06-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff training
- Performance monitoring
- Employee motivation
- Health and safety compliance
Timeline
Healthcare Operations Manager
DaVita Dialysis Corporation
04.2026 - Current
Operations Manager
Ascendent Health Partners - AHP
01.2023 - 01.2026
Regional Manager
Community Dental Care - CDentC
10.2016 - 03.2022
Regional Sales Trainer
T-Mobile
08.2012 - 06.2016
Associates - Dental Hygiene And Practice Management
Herzing College