CHRISTOPHER W. JORDAN
Operations Manager
San José,CA
Summary
Results-driven Operations Manager with several years of experience in overseeing high-performing teams and managing complex client relationships across diverse industries. Adept at strategic planning, project management, and driving operational efficiency. Demonstrates exceptional organizational, written, and oral communication, and leadership skills. Committed to fostering a culture of excellence and continuous improvement in the workplace.
Overview
20
20
years of professional experience
Work History
Installation Supervisor (Solar Roof, Solar Panel, and Powerwall)
Tesla Inc.
Petaluma and Martinez
01.2021 - 11.2023
- Established the Installation Supervisor Solar Roof Review (ISSR) team, collaborating with key stakeholders to improve operational efficiency, leading to a 27% increase in installation productivity.
- Managed 24 crew members across three teams, efficiently planning and executing multiple solar installation projects simultaneously.
- Prepared and planned worksites with Crew Leads to help jobs run smoothly by optimizing resource allocation, leveraging team strengths, and ensuring on-time project completion, with superior quality standards.
- Led weekly safety and performance meetings, ensuring compliance with industry regulations, and maintaining a culture of continuous improvement.
- Monitored tear-off and re-roofing subcontractor crews, ensuring a smooth transition between roofing and solar installation teams.
- Coordinated roof loads, material deliveries, and logistics, reducing downtime, and improving workflow efficiency.
- Established daily audits and performance tracking mechanisms, significantly reducing post-installation service needs, and enhancing safety and quality standards.
- Conducted regular inspections of tools, equipment, and vehicles used by installation teams.
- Acted as the primary customer liaison, resolving concerns swiftly, and delivering exceptional service, driving repeat business and referrals.
Director of VIP Host Marketing
Hakkasan Group - 1 OAK Nightclub at the Mirage Hotel and Casino
Las Vegas
05.2016 - 03.2020
- Directed a high-performing VIP host team, consistently exceeding revenue targets for four consecutive years.
- Recruited, trained, and mentored team members, fostering leadership, customer engagement, and revenue growth.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Team Scheduling.
- Collaborated on yearly budget planning, ensuring cost-efficient operations while maximizing profitability.
- Monitored market conditions and competitor activities to inform business decisions.
- Developed and executed marketing campaigns, increasing brand awareness, and audience engagement.
- I organized 25-30 large-scale events annually, ensuring seamless operations and high customer satisfaction.
- Established strong client relationships, improving repeat business, and brand loyalty.
Assistant General Manager and Director of VIP Services
Kerzner International - Aura Nightclub
Atlantis Hotel and Casino Paradise Island
01.2013 - 05.2016
- Hired and led a team of VIP reservation hosts.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Implemented strategies driving significant growth in table reservations during non-peak periods.
- Managed annual budgets, reducing costs while increasing revenue through strategic planning.
- Developed and executed high-profile events and marketing initiatives with the hotel event marketing team to boost business growth.
- Identified opportunities for cost savings and operational efficiency improvements.
- Strengthened brand presence through social media marketing and customer engagement.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Trained staff members of the butler, concierge, and front desk on night and daytime culture.
Education
Aeronautical Science -
Embry Riddle Aeronautical University
Daytona Beach, FLGeneral H.S. Studies - Military Science
New York Military Academy
Cornwall-on-Hudson, NYSkills
- Team Leadership & Building
- Training development
- Professional Communication
- Interpersonal
- Field operations
- Site supervision
- Operations Management
- Project Planning and Management
- Strategic Planning
- Hiring & Training
- Performance Management
- Problem Identification and Resolution
- Safety and Quality Compliance
- Customer Success
- Logistics coordination
- Site surveys
Timeline
Installation Supervisor (Solar Roof, Solar Panel, and Powerwall)
Tesla Inc.
01.2021 - 11.2023
Director of VIP Host Marketing
Hakkasan Group - 1 OAK Nightclub at the Mirage Hotel and Casino
05.2016 - 03.2020
Assistant General Manager and Director of VIP Services
Kerzner International - Aura Nightclub
01.2013 - 05.2016
Aeronautical Science -
Embry Riddle Aeronautical University
General H.S. Studies - Military Science
New York Military Academy
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