Christopher Wroblewski
Davison,MI
Summary
Results-oriented workforce management professional with a strong focus on operational efficiency and team collaboration. Expertise in predictive modeling and KPI monitoring has led to significant staffing improvements and cost reductions.
Overview
13
13
years of professional experience
Work History
Senior Workforce Analyst
StockX
Detroit, MI
06.2025 - Current
- Identified key trends in workforce data to enhance staffing decisions and improve operational efficiency.
- Designed predictive models to support strategic workforce planning initiatives.
- Engaged with cross-functional teams to identify and implement improvements in operational workflows.
- Deployed innovative reporting tools to enhance data visualization and accessibility.
- Served as a subject matter expert on workforce analytics best practices, regularly consulting with internal stakeholders to optimize their usage of available data sources.
Workforce Manager
Flagstar Bank
Troy, MI
08.2021 - 05.2025
- Established workforce analytics team within servicing department, overseeing all processes, KPIs, and workflows.
- Conducted analysis of workforce trends to enhance staffing strategies and improve overall operational performance.
- Analyzed workflows in partnership with cross-functional teams to pinpoint areas for improvement and optimize operational processes.
- Monitored key performance indicators to assess team productivity and implement corrective actions as needed.
- Employed workforce management software to accurately predict staffing requirements and manage labor costs.
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
Conventional Senior Underwriter
United Wholesale Mortgage
Pontiac, MI
10.2019 - 08.2021
- Evaluated and analyzed loan applications to determine creditworthiness and risk levels.
- Collaborated with sales teams to streamline underwriting processes and enhance client relationships.
- Developed comprehensive underwriting guidelines to ensure compliance with regulatory standards.
- Mentored junior underwriters, providing training on risk assessment and decision-making strategies.
Workforce Manager
Volkswagen Credit
Auburn Hills, MI
08.2018 - 09.2019
- Analyzed workforce trends to optimize staffing levels and enhance operational efficiency.
- Implemented scheduling strategies to align resources with business demands and improve service delivery.
- Led initiatives to enhance employee engagement and retention, fostering a positive workplace culture.
- Conducted regular performance reviews and provided constructive feedback to promote professional growth among staff.
Workforce Leader
Rocket Mortgage
Detroit, MI
08.2013 - 08.2018
- Developed workforce management strategies to optimize employee scheduling and resource allocation.
- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Analyzed performance metrics to identify trends and recommend actionable improvements.
- Streamlined reporting processes, ensuring accuracy and timely delivery of workforce analytics to stakeholders.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
Education
Ph.D. - Industrial Psychology
National University
La Jolla, CA07-2026
Master of Science - Strategic Leadership
Walsh College
Troy, MI06-2010
Skills
- Scheduling optimization
- Operations management
- Advanced data analysis
- Demand forecasting
- Workforce forecasting
- Capacity planning
- Microsoft Excel
- Workforce management
- KPI monitoring
- Workforce management tools
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Relationship building
Timeline
Senior Workforce Analyst
StockX
06.2025 - Current
Workforce Manager
Flagstar Bank
08.2021 - 05.2025
Conventional Senior Underwriter
United Wholesale Mortgage
10.2019 - 08.2021
Workforce Manager
Volkswagen Credit
08.2018 - 09.2019
Workforce Leader
Rocket Mortgage
08.2013 - 08.2018
Ph.D. - Industrial Psychology
National University
Master of Science - Strategic Leadership
Walsh College