Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Todd R. Skinner

Cromwell

Summary

Experienced with workforce analytics, ensuring optimal resource allocation and efficiency. Uses comprehensive data analysis to inform strategic decisions and improvements. Track record of enhancing operational performance through innovative solutions and effective team collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Workforce Analyst

United Way 211
01.2019 - 08.2025
  • Gamified “Agent Olympics,” cutting After-Call Work by 15% and reducing AHT by 22 seconds
  • Automated abandoned-call reports, slashing overtime by 30% and saving $50K+ annually
  • Integrated Paylocity with SharePoint for real-time PTO visibility and 99.8% schedule accuracy
  • Led NICE WFM migration: authored test plans and trained 100+ staff to 95% adoption in two weeks
  • Executed “Blitz” queue strategy, reducing wait times from 90 minutes to under 5

General Manager

The Liberties
01.2011 - 12.2019
  • Doubled annual revenue and moved district ranking from 7th to 2nd for a 150-seat venue
  • Created “Drop Check” system, boosting table turnover efficiency by 20%
  • Launched themed nights and Prohibition-style Happy Hour, driving 15% weekly traffic growth
  • Implemented pooled tipping and waiting-room service, lifting morale and pre-seating sales by 12%
  • Reduced overtime costs by $50K+ annually through targeted staffing analytics
  • Led operational strategy to enhance customer satisfaction and streamline service delivery.
  • Oversaw budgeting processes, ensuring alignment with financial goals and resource allocation.

Education

Associate of Science - Business & Accounting

City College of San Francisco
San Francisco, CA

Skills

  • Power BI

  • S2QL

  • NICE WFM

  • Operations management

  • Advanced data analysis

  • Staffing analysis

  • Data collection & research

  • Microsoft Excel

  • Managing schedules

  • Analyzing patterns

  • Scheduling optimization

  • Demand forecasting

Certification

  • Kaplan College – San Francisco, CA
  • Certified Financial Planner (CFP); Series 7 License
  • Microsoft Certified: Data Analyst Associate (Power BI)
  • Lean Six Sigma Green Belt (In Progress)

Timeline

Senior Workforce Analyst

United Way 211
01.2019 - 08.2025

General Manager

The Liberties
01.2011 - 12.2019

Associate of Science - Business & Accounting

City College of San Francisco

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Todd R. Skinner