KARENA BRIZAN
Bayshore
Summary
Data-driven Senior Workforce Analyst with extensive experience in workforce management, compensation analysis, and benefits administration. Proficient in leveraging IEX, Power BI, and Excel to optimize staffing, forecast trends, and develop strategic workforce plans. Adept at financial and operational reporting and supporting data-driven decision-making. Seeking a senior-level role in workforce analytics, compensation, or benefits analysis to drive business efficiency and employee satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Workforce Analyst
United Health Group, Optum
01.2023 - Current
- Led staff training, improving workforce efficiency by 20% through skill enhancement.
- Optimized scheduling and forecasting, reducing understaffing incidents by 15%.
- Designed Power BI dashboards to track key workforce KPIs, improving reporting speed by 30%.
- Produced and maintained comprehensive reports, tracking spreadsheets, and forecasts using Excel, PowerPoint, and IEX.
Senior Customer Service Representative
United Healthcare Group
12.2021 - 01.2023
- Resolved inquiries and concerns, contributing to a 15% increase in customer satisfaction.
- Trained 50+ new employees in customer service, conflict resolution, and data entry.
- Recognized as a top-performing Senior CSR by exceeding performance targets consistently.
Senior Administrative Support Specialist
Weill Cornell Medicine Physicians Organization
05.2018 - 10.2021
- Managed and optimized schedules for three physicians to ensure smooth operations.
- Coordinated pharmaceutical presentations to enhance business relations.
- Oversaw budget management and expense approvals.
Senior Medical Secretary
Weill Cornell Medicine, Dept. of Surgery
02.2016 - 04.2018
- Facilitated admin operations in an outpatient office, improving service delivery.
- Managed planning, scheduling, and logistics for surgical services.
Medical Office Secretary (Temporary)
NYU Langone Medical Center
07.2014 - 05.2015
- Coordinated patient scheduling, billing, and customer service to enhance efficiency.
- Liaised with external facilities for test and surgery coordination.
Education
Bachelor of Arts - Digital Communications and Media
Long Island University
Greenvale, NYSkills
- Workforce Analytics & Forecasting
- Compensation & Benefits Analysis
- HR Metrics & Reporting
- Power BI & Data Visualization
- IEX Workforce Management
- Financial & Operational Reporting
- Microsoft Excel (Advanced Formulas, Pivot Tables)
- Business Strategy & Process Optimization
Websites
Timeline
Senior Workforce Analyst
United Health Group, Optum
01.2023 - Current
Senior Customer Service Representative
United Healthcare Group
12.2021 - 01.2023
Senior Administrative Support Specialist
Weill Cornell Medicine Physicians Organization
05.2018 - 10.2021
Senior Medical Secretary
Weill Cornell Medicine, Dept. of Surgery
02.2016 - 04.2018
Medical Office Secretary (Temporary)
NYU Langone Medical Center
07.2014 - 05.2015
Bachelor of Arts - Digital Communications and Media
Long Island University