Christopher Xiong
Sacramento,CA
Summary
Desktop support professional with hands-on experience in Windows environments, delivering hardware and software troubleshooting. Proficient in Active Directory, Microsoft 365, Windows 10/11, computer imaging, networking, VPN, and ServiceNow. Resolves end-user issues quickly, minimizes downtime, and communicates clearly with stakeholders.
Overview
4
4
years of professional experience
Work History
Desktop Support Technician
Sutter Health
Sacramento, California
06.2025 - Current
- Configured, deployed, and troubleshot computers, applications, VPNs, printers, and peripherals to support operational efficiency.
- Resolved hardware, software, network, and access issues to ensure seamless user experience in Windows 10/11 environments.
- Assigned devices to appropriate groups using Active Directory and verified policy application.
- Maintained hardware lifecycle records in ServiceNow to track device status and ensure accurate deployment and retirement updates.
- Performed workstation setups, user data migrations, and cable management to enhance efficiency.
Low Voltage Technician
Outsource
Charlotte, North Carolina
06.2023 - 09.2024
- Monitored and installed low-voltage cables for electronic equipment and communication devices.
- Serviced wiring systems for alarm, security, and fire alarm systems, enhancing operational safety.
- Installed Cat 5, Cat 6, and other cables for various projects, ensuring reliable connectivity.
- Analyzed blueprints and schematics to ensure safe cable connections.
Customer Service Representative
Iqor
Charlotte, North Carolina
04.2022 - 06.2023
- Resolved customer issues to improve user satisfaction.
- Provided product and service information to assist customers effectively.
- Prioritized customer needs during support interactions.
- Handled technical support inquiries through calls, chat, and email channels.
Education
High School Diploma -
Sandy High School
Sandy, OR06-2013
Skills
- Desktop and end-user support
- Windows 10 and 11
- Active Directory management
- Microsoft 365
- Troubleshooting hardware/software
- Network/VPN troubleshooting
- User data migration
- Imaging and deployment
- ServiceNow expertise
Timeline
Desktop Support Technician
Sutter Health
06.2025 - Current
Low Voltage Technician
Outsource
06.2023 - 09.2024
Customer Service Representative
Iqor
04.2022 - 06.2023
High School Diploma -
Sandy High School