Christopher Zandt
Park City,KS
Summary
I am a highly motivated, team-oriented individual, looking for the opportunity to use my skills and life experiences in a challenging and rewarding position. During my time in the military, I acquired and perfected, the skill of troubleshooting. I can take a problem, no matter what it might be, and find a workable solution. I will get the job done.
Overview
26
26
years of professional experience
Work History
Electrical Installer 3
Convergint Technologies
Wichita, KS
02.2025 - Current
- Installed, programmed, tested, repaired, and serviced security, fire alarm & life safety, and building automation systems to ensure operational reliability. Installed and wired access control systems, network cameras, and door hardware, and programmed door and camera additions to enhance security infrastructure. Assisted in installations by collaborating with project lead, contributing to adherence to project timelines and quality standards.
- Installed low-voltage wiring for commercial security and automation systems at Convergint Technologies.
- Mounted devices, panels, and control equipment per project drawings and site plans.
- Executed cable pulling and termination for alarms, access control, and video surveillance systems.
Senior Customer Support Analyst
Sedgwick Co. Division of IT
Wichita, KS
02.2022 - 01.2025
- Provided technical desktop support to County and District Court staff, enhancing their daily functional activities through effective application of computer technology. Delivered comprehensive support to technical and non-technical County and District Court staff, facilitating clear communication on product use and performance issues. Delivered customer support as subject matter expert to all Sedgwick Co. Sheriff entities and their programs and hardware. Transitioned supported products into the service operation for customer support through documentation and training. Led team of Customer Support Analysts (CSA) and trainees, fostering skill development and operational efficiency.
- Diagnosed and resolved hardware, software, and network access issues for internal users to ensure smooth operations.
- Communicated ticket status and solutions with employees across Sedgwick business units.
Customer Support Analyst
Sedgwick Co. Division of IT
Wichita, KS
08.2021 - 02.2022
- Provided comprehensive technical support via telephone, desktop, remote, and in-person methods for hardware and software issues affecting Sedgwick County and District Court staff. Answer, evaluate and prioritize incoming telephone calls. Analyze problems to determine if they are within the client application, desktop software or workstation hardware. Updated and maintained CSA and Helpdesk OneNote documentation/knowledgebase to enhance information accessibility and user support. Map network drives and printers. Ensure proper data migration from machine to machine and back up data to file server. Image machines and deploy software. Managed and resolved incidents and requests efficiently within ticket submission system, ensuring timely resolutions. Find information in Active Directory.
- Managed phone and email support for employee service inquiries to address their concerns effectively.
- Diagnosed software, hardware, and network issues for internal users to ensure optimal functionality.
Computer and Radio Systems Technician
US Army
Fort Bragg, NC
01.2001 - 02.2006
- Installed, troubleshot, and maintained electrical systems and wiring to support operational reliability. Operate and maintain radio systems. Network administration. Diagnosed, repaired, and maintained hardware and software components, enhancing performance of computer systems. Provide tier 1 support for hardware, software, and network issues. Collaborate with the team as changes and updates to processes and systems occur regularly. Documented solutions and created knowledge base for newly identified issues, standardizing responses across the team. Verify security access of users and troubleshoot VPN software. Prioritize issues based on data and judgment and work with appropriate teams to resolve.
Education
Bachelor of Science and Technology - Commercial Graphics / Minor in Marketing
Pittsburg State
Pittsburg, KS07-2014
Associate - Digital Media
Butler County College
Andover, KS12-2011
Skills
- Creative problem solving
- Independent and team collaboration
- Rational decision making
- Effective communication
- Adaptability
- Attention to detail
- Exceptional customer support
Timeline
Electrical Installer 3
Convergint Technologies
02.2025 - Current
Senior Customer Support Analyst
Sedgwick Co. Division of IT
02.2022 - 01.2025
Customer Support Analyst
Sedgwick Co. Division of IT
08.2021 - 02.2022
Computer and Radio Systems Technician
US Army
01.2001 - 02.2006
Bachelor of Science and Technology - Commercial Graphics / Minor in Marketing
Pittsburg State
Associate - Digital Media
Butler County College