CHRISTOPHER ZAYAS
Ruskin,FL
Summary
Highly motivated leader with a desire to take on new challenges. Strong work ethic, adaptable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I bring immense knowledge and leadership skills to my job role.
Overview
2026
2026
years of professional experience
Work History
Client Retention Specialist
National Debt Relief
2023 - Current
- Streamlined internal processes for handling client issues, increasing team efficiency and ensuring consistent service delivery across all accounts.
- Addressed complex problems faced by clients, developing creative solutions that exceeded expectations and fostered long-term partnerships.
- Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
- Provided coaching support for junior team members seeking guidance on best practices related to effective account management and client retention.
- Identified potential client issues and swiftly addressed them, resulting in improved retention rates.
- Engaged with customers to determine needs and present appropriate resolutions.
- Established strong relationships with clients, fostering a sense of trust and loyalty to the company.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained with core to help with overflow and provided backup support for organizational leadership.
Retention Specialist/Practical Training Mentor
Spectrum
10.2020 - 11.2023
- Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products.
- Execute retention strategy that strikes balance between saving customers and retaining revenue.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time.
- Answer questions pertaining to billing inquiries, pricing, packaging of products, services, and service complaints.
- Utilize my tools such as competitive edge, and Copilot.
- Leads team meetings ensuring new hires understand expectations and new processes.
- Coach agents using SORA to identify strengths and opportunities.
- Works with the Practical Training supervisor and mentors to come up with strategies that ensure the success and development of new hires.
Assistant Manager
Walmart
01.2019 - 08.2020
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specific level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
Education
High school diploma - undefined
Frankford High School
06.2007
Skills
- Adaptive Leadership / Managerial Skills
- Training and Development Tactics
- Sales/Marketing
- Adaptable Coaching Techniques
- Peer Mentor
- Strong Verbal and Written Communication
- Recruiting and Interviewing Experience
- Payroll
Timeline
Retention Specialist/Practical Training Mentor
Spectrum
10.2020 - 11.2023
Assistant Manager
Walmart
01.2019 - 08.2020
High school diploma - undefined
Frankford High School
Client Retention Specialist
National Debt Relief
2023 - Current
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