Karina Vidal
Miami
Summary
Empathetic professional in customer service and sales known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and positive outcomes for clients.
Overview
7
7
years of professional experience
Work History
Client Retention Specialist
Aroma360
Miami
02.2024 - 06.2024
- Retained a high volume of hotel, businesses, and residential VIP accounts within their grace period by proactively managing customer retention efforts, resolving concerns, and preserving long-term client relationships, consistently ranking in the top 1%.
- Worked closely with sales team members to ensure successful onboarding of new clients, serving as a concierge by guiding scent selection, explaining benefits and program perks, and ensuring a seamless and personalized client experience.
- Built strong client relationships through high-level service, consistently exceeding expectations and ensuring long-term satisfaction.
- Addressed client needs and concerns promptly and professionally to maintain a seamless experience.
- Handled high-risk, cancellation-prone VIP accounts by de-escalating issues, rebuilding trust, and securing client retention.
- Turned at-risk cancellation clients into upgraded accounts by re-evaluating their needs, providing tailored product education, and repositioning them into more suitable device solutions that improved overall experience and retention.
- Represented the brand with professionalism and enthusiasm, ensuring clients felt valued beyond their initial purchase.
Sales Representative
Facial Mania Med Spa
Miami
12.2022 - 08.2023
- Made daily high volume outbound calls to promote new products and services.
- Followed up weekly with customers post procedures to answer any questions and ensure customer satisfaction.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Developed strong rapport with customers and created positive tailored experiences.
Senior Sales Representative
Metropolis Fitness
Coral Gables
02.2017 - 12.2017
- Maintained top ranking in sales by providing exceptional customer service to prospective and current members.
- Made 100+ outbound calls daily and maintained report with prospective members.
- Exceeded monthly sales goals.
- Maintained communication with prospects and members to assess overall satisfaction and promote new classes and membership packages.
- Monitored pipeline to track and log prospective members.
- Provided personalized health assessments to members.
- Managed friendly and professional customer relationships.
Education
High School Diploma -
Coral Gables Senior High School Adult Education
Coral Gables, FLSkills
- Analytical and Critical Thinking
- Customer Retention
- Service Quality
- Conflict Resolution
- Negotiation tactic
- High-value account escalation (managerial calls, $15K–$50K accounts)
- Strategic Thinking
- Ability to develop effective sale strategies
- Bilingual in English and Spanish
Timeline
Client Retention Specialist
Aroma360
02.2024 - 06.2024
Sales Representative
Facial Mania Med Spa
12.2022 - 08.2023
Senior Sales Representative
Metropolis Fitness
02.2017 - 12.2017
High School Diploma -
Coral Gables Senior High School Adult Education