Christopher Zelaya
Clayton,DE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Clinical Service Specialist
Nemours
11.2021 - Current
- Streamlined workflow within the clinic by coordinating with interdisciplinary teams to ensure efficient delivery of services.
- Increased patient satisfaction by providing empathetic support and addressing concerns in a timely manner.
- Collaborated with healthcare providers to optimize patient care, establishing strong working relationships across disciplines.
- Maintained accurate documentation of all patient interactions, ensuring data privacy and adherence to regulatory requirements.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
Emergency Care Technician
Christiana Care Health System
07.2016 - 11.2021
- Enhanced patient satisfaction by providing high-quality emergency care and support in a timely manner.
- Contributed to improved team efficiency by assisting with triage, patient assessment, and documentation tasks.
- Ensured seamless patient flow through the emergency department by coordinating bed assignments and room preparation.
- Administered first aid, CPR, and other life-saving procedures under the supervision of medical professionals, resulting in positive patient outcomes.
- Maintained a safe environment for patients and staff by adhering to strict infection control practices and safety protocols.
- Collaborated with multidisciplinary healthcare teams to coordinate appropriate interventions and treatment plans for patients in crisis situations.
- Assisted physicians with diagnostic tests, such as EKGs and blood draws, improving decision-making processes for patient care plans.
- Demonstrated strong clinical skills while conducting thorough assessments of vital signs, medical histories, and presenting symptoms for accurate triage placement.
Patient Care Technician
Christiana Care
11.2014 - 07.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Bachelor of Science - Psychology
Wilmington University
New Castle, DE06.2024
Associate of Science - General Studies
Delaware Technical Community College
Dover, DE12.2020
High School Diploma -
Dover High School
Dover, DE06.2012
Skills
- Behavioral Health
- Conflict Resolution
- Discharge Planning
- Clinical Documentation
- Interdisciplinary Collaboration
- Family Support
- Electronic Health Records
- Healthcare Compliance
- Medical Terminology
- Infection Control
- Phlebotomy
- HIPAA Compliance
Timeline
Clinical Service Specialist
Nemours
11.2021 - Current
Emergency Care Technician
Christiana Care Health System
07.2016 - 11.2021
Patient Care Technician
Christiana Care
11.2014 - 07.2016
Bachelor of Science - Psychology
Wilmington University
Associate of Science - General Studies
Delaware Technical Community College
High School Diploma -
Dover High School
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