Senior Manager Program Management/Operations
Comcast
Philadelphia, PA
2019.01 - 2023.01
- Led a diverse team on the execution of the new Product roadmap and strategic vision for all Mid-Market ethernet, fiber based and optical products and tools
- Oversaw 5+ million dollar portfolio of new products, guiding team of 7 to success through leadership of Product roadmap & strategic vision
- Increased product portfolio revenue by 10% through streamlining processes and automating systems, resulting in significant growth
- Boosted mean time to install by up to 50% on select product sets by leveraging network and system automation opportunities, leading to faster ROI
- Created business requirements, developed and managed project plans for new products, tools and systems in the Service Delivery, Technical Operations and Construction spaces including action/risk registers and mitigations plans
- Collaborated with Product leadership and technical teams on roadmap including processes, tool and gap analysis for yearly and quarterly plan of record
- Developed, supported and analyzed requests for KPI enhancements to drive operational efficiencies
- Built collaborative and inclusive relationships with key stakeholders and partners across divisional, regional and headquarters teams
- Develops repeatable, scalable processes and go to market plans to speed time to market, improve operational efficiency, drive revenue growth and improve customer experience.
