Christopher A. Austin
Elk Grove ,IL
Summary
Hardworking job seeker, ready to help achieve company goals. Thorough Service
with commitment to Superior Solutions. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and
efficiency.
Overview
8
8
years of professional experience
Work History
Service Technician
Aoki Laboratories
03.2022 - 08.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Travel to customer site by air or car 60-70%.
Telecommunications Technician
Cavo Broadband Communications
11.2020 - 02.2022
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
Transportation Dispatcher
General Mills
11.2015 - 07.2017
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
Education
Associate Of Science - Electrical Equipment Installation And Repair
Lincoln Tech Institute of Technology
Melrose Park, IL08.2022
High-school - undefined
Oswego East Highschool
Oswego, IL2011
Skills
- Testing and Analysis
- Hand Tool Knowledge
- Project Estimation and Bidding
- Equipment Inspection
- Networking Computers
- Electricity
- Perc Card
Skills
- Testing and Analysis
- Hand Tool Knowledge
- Project Estimation and Bidding
- Equipment Inspection
- Networking Computers
- Electricity
- Perc Card
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved remote Customer service calls which led to resumed production of Customer equipment.
Timeline
Service Technician
Aoki Laboratories
03.2022 - 08.2023
Telecommunications Technician
Cavo Broadband Communications
11.2020 - 02.2022
Transportation Dispatcher
General Mills
11.2015 - 07.2017
Associate Of Science - Electrical Equipment Installation And Repair
Lincoln Tech Institute of Technology
High-school - undefined
Oswego East Highschool
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