CHRISTOPHER B. SMITH
Claremore,OK
Summary
Highly motivated, results-oriented leader who leverages innovative business solutions needed to monitor and manage the overall performance of a department. Accomplished leader with demonstrated ability to deliver mission-critical results in a management role as well as an individual contributor role and establish key business partnerships needed to support overall business initiatives. Proven ability to develop a high performance team by training and motivating skilled professionals. Possess excellent people management, communication, organizational, and time management skills. Industry background in the merchant services payment processing, credit card, payments, mortgage, loss mitigation, retail businesses.
Overview
26
26
years of professional experience
Work History
VP / Product Analytics Manager
JPMorgan Chase Merchant Services
02.2017 - Current
- Lead a team of data professionals in support of all Merchant Services client conversions/migrations including ad hoc analysis, reporting, and Tableau dashboards
- Provide full data management of all client migration projects including impact sizing, structured reporting, and tracking of results
- Responsible for producing, distributing and coordinating all applicable data to ensure the success of the programs, delivering to budget, on the right timelines and with a customer centric quality
- Responsible for measuring the success of the program with clear and transparent reporting generating analysis of project success across several areas of Merchant Services and its operating areas, including detail and Tableau visualizations
- Involved in solving key data challenges in the enablement of roll out to strategic and national accounts and reporting of success to the wider firm key stakeholders
- Manage program roll out reporting including daily analysis of conversions at the merchant, retail, commercial and investment bank level including ad hoc and repeatable processes
- Collaborate across business and technology groups to ensure the right data is provided at the right time
- Research and mine all Chase Merchant databases to understand payment product usage and build client profiles
- Primary tools used – SAS, SQL, TOAD, Oracle, Snowflake, Tableau.
VP / MB Reporting BA Manager II
JPMorgan Chase Mortgage Banking
12.2010 - 02.2017
- Responsible for the leadership, management, and mentorship of a team of SAS Analysts including projects, timelines, reviews, appraisals, and SAS code reviews
- Manage the development and production of operations/analytical reporting and supervise a team of SAS Analysts responsible for daily, weekly, monthly and ad-hoc reporting/analysis
- Work closely with business unit leaders to assist in creating reporting and analytical solutions, track key performance indicators, document processes, and help improve overall efficiency
- Serve as a partner to business unit leaders, translating business needs into reporting/analytical requirements and ensuring that results conform to overall objectives
- Assist the Mortgage Banking business teams in the development and execution of reporting, data management, and information gathering
- Provide leadership and direction for internal and regulatory production and ad-hoc reporting support for the Mortgage Banking lines of business
- Required to ensure consistency and data integrity with all reporting and analytical output produced by the team
- Manage the process of automating all reports from the perspective of developing macro based automation, program scheduling, and report delivery
- Manage the design, development, and automation implementation of Mortgage Banking operational reporting in production and ad-hoc environments
- Reconcile reporting output and metrics with internal Chase systems of record to ensure clear, concise, reporting
- Function as the primary point of contact for the department’s analytical, reporting, and overall data needs
- Identify and escalate issues as they arise, particularly around data access and timelines
- Prioritize requests, assign workloads and establish realistic timelines for the completion of all projects
- Design and develop highly efficient SAS code pulling data from a wide range of data environments for use in automated data processing systems on a UNIX/ORACLE based platform to track and report on Mortgage Banking initiatives and programs
- Develop executive level dashboard reporting and detailed operational reporting
- Perform regular process analysis and recommend process improvement in addition to understanding data errors and gaps.
Senior SAS Project Manager
JCPenney Corporation
04.1998 - 12.2010
- Assigned the tasks of designing and developing project-specific SAS programs
- Worked with teams of people to discuss project basis, project requirements, and timelines
- Researched how and where to get the data, and the meaning of the data, needed for any given project
- Wrote SAS-based systems to automate processes including the JCPenney promotional marketing event analysis system
- Designed, developed, and maintained a web based SAS reporting system written in SAS/INTRNET, SAS/MACRO, and SAS/ODS to create various types of output for the business
- Responsible for the maintenance of SAS databases to support the SAS/INTRNET reporting system
- Converted an entirely manual reporting process to a fully automated production SAS system
- Developed HTML/JAVASCRIPT/CSS pages to communicate with SAS on Z/OS via the SAS/INTRNET module enabling users to request customized reporting
- Performed reporting and analysis for various departments including Marketing, Inventory, Allocation, and Customer Service
- Primarily used SAS in Z/OS and WINDOWS environments
- Responsible for the management of one other employee including projects, timelines, reviews and appraisals.
Education
Bachelor of Science in Mathematics -
Oklahoma State University
Stillwater, OKSkills
- Leadership & character
- Senior level SAS Programmer
- SQL
- Operating environments including Windows, Z/OS, Unix, Citrix
- Database systems including Oracle, Snowflake, Teradata, DB2, Hadoop
- HTML, JAVASCRIPT, CSS
- Microsoft products
Key Qualifications
- Reporting
- Performance Management/Scorecards
- Relationship Management
- Planning
- Team Management
- Process Improvement & Quality Control
- Analysis
- Project Management
Timeline
VP / Product Analytics Manager
JPMorgan Chase Merchant Services
02.2017 - Current
VP / MB Reporting BA Manager II
JPMorgan Chase Mortgage Banking
12.2010 - 02.2017
Senior SAS Project Manager
JCPenney Corporation
04.1998 - 12.2010
Bachelor of Science in Mathematics -
Oklahoma State University
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