Christopher D. Roberts

• Tasked with monitoring over 200 network elements with a goal of having 100% network uptime
• Work directly with other departments and Subject Matter Experts (SME’s) to resolve network issues or customer complaints
• Use collaborative cooperation in virtual and live group settings to test new Iridium products prior to placing them in production
• Execute daily, targeted, preventative maintenance and repair in order to protect against network outages
• Prepared reports and technical documentation for daily use to troubleshoot ground network concerns
• Tasked with monitoring over 200 network elements with a goal of having 100% uptime

• Actively listened to customers, or tier 2, handled concerns quickly and escalated major issues to supervisor

• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Managed and annually evaluated a group of 5 to 10 paraprofessionals
• Partnered with standard education teachers from across academic departments.
• Taught reading, language arts and social sciences in an LD classroom.
• Created and implemented strategic and quantifiable reading program specific to students needs and capability.

• Developed plans for trips to play opposing teams.
• Coached players on specific position requirements such as pitching and catching.
• Created and organized progressive training program for each specific position.
• Consulted and worked with multiple individuals from the conference and the schools in that conference.
• 2 Championships and 1 runner up in 3 years with baseball
• 1 Championship and 1 runner up in 2 years with Basketball
• 4 of my former players went on to play in College
• Traveled across region to observe junior athletes and identify potential team recruits