Christopher J. Smith
Chicago,IL
Summary
Consultative, results-driven SDR at Fin with a background spanning sales, legal, and client services. Proven ability to generate pipeline through strategic inbound prospecting, competitive intelligence, and consultative selling.
Deep familiarity with Intercom’s AI-powered platform, including Fin and Intercom’s next-gen helpdesk, with hands-on experience guiding customers through onboarding and activation.
Skilled at multi-stakeholder communication, cross-functional collaboration, and building repeatable playbooks that scale.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
Fin
10.2024 - Current
- Drove Fin and AI-feature adoption conversations with inbound trialists, helping businesses understand how Intercom automates support and delivers self-serve customer experiences
- Led competitive displacement engagements, educating prospects on Intercom’s AI-first approach and positioning Fin as a transformative alternative to legacy support tooling
- Built scalable engagement tooling and playbooks, including AI-powered prompt frameworks and sequencing infrastructure to drive consistent, high-volume customer engagement at scale
- Cultivated relationships with prospects to identify needs and deliver tailored solutions.
- Partnered cross-functionally with AEs, Solution Engineers, and Marketing to ensure seamless handoffs and a cohesive customer journey from first touch through conversion
Legal Assistant
CHASE & WERNER, LTD.
03.2023 - 09.2023
- Managed client communications, legal documentation, and case file organization in a fast-paced litigation environment
- Conducted client intake calls and supported attorneys with research, discovery preparation, and deadline tracking
- Applied cold calling and client outreach skills developed in prior roles to support business development efforts
Sports Supervisor
DePaul University
11.2020 - 01.2023
- Supervised day-to-day operations of university athletics facilities, overseeing staff scheduling, event logistics, and patron safety
- Built team cohesion through structured communication and leadership, managing a team of student employees
- Developed strategic communication and conflict resolution skills in a high-volume, high-visibility environment
Criminal Defense Intern
Fabbrini Law Group, LLC
12.2021 - 07.2022
- Assisted criminal defense attorneys with case research, document preparation, and client correspondence
- Conducted cold calls to prospective clients and supported intake processes for new case referrals
Guest Service Associate
University of Notre Dame
05.2019 - 09.2019
- Delivered exceptional guest experiences in a high-profile university setting, managing inquiries and administrative support
- Handled client communications with professionalism and built early foundation in customer-facing, service-oriented work
Education
B.A. - Psychology, Minor in PR/Advertising
DePaul University
Chicago, IllinoisSkills
- Customer Success & Adoption: Product onboarding, trial conversion, usage monitoring, health signals, playbook development, scaled engagement
- Strategic Outreach: Inbound lead qualification, pipeline hygiene and management, cross-functional AE collaboration, discovery & needs assessment
- Tools & Platforms: Intercom, Fin (AI agent), Salesforce, LinkedIn Sales Navigator, Nooks, Outreach, ZoomInfo, Chili Piper, Sana, Microsoft Excel, Adobe Acrobat, Claude
- Competencies: Consultative communication, process building, AI & automation fluency, strategic communications, multi-threading and client relationship management
Accomplishments
- Fin - FY '26, XDR Teammate of the Year
- Fin - Q2 FY '26, #1 SDR Globally (opportunities created)
- Sourced deals with companies such as: Okta, American Express, ROKT, Scentbird, PODS, Asurion etc.
Timeline
Sales Development Representative
Fin
10.2024 - Current
Legal Assistant
CHASE & WERNER, LTD.
03.2023 - 09.2023
Criminal Defense Intern
Fabbrini Law Group, LLC
12.2021 - 07.2022
Sports Supervisor
DePaul University
11.2020 - 01.2023
Guest Service Associate
University of Notre Dame
05.2019 - 09.2019
B.A. - Psychology, Minor in PR/Advertising
DePaul University