Christopher K. Rice
Insurance Agent
Rock Island,IL
Summary
Ability to communicate with all levels of the workforce and build strong working relationships. Ability to communicate professionally with customers, clients, and business partners. Ability to work in a remote environment and independent of direct supervision. Ability to adapt to the changes throughout the ongoing work cycle. Ability to adapt to urgent work requirements. Ability to monitor and manage classified and unclassified data and documents. Ability to work diligently and provide exceptional support during short suspense timeframes. Willing to accept new and difficult challenges. Ability to acknowledge, accept, and learn from my mistakes. Proficient in all systems of Microsoft Office and Microsoft SharePoint. Knowledge in automated systems. Display high personal drive, work ethic, and leadership characteristics which have allowed me to gain the respect of co-workers and management.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Members Service Guide/Service Associate
Two Rivers YMCA
Moline, IL
12.2018 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Devised workaround solutions for customer-related issues.
- Trained teammates on facility operating procedures.
- Cross-trained and provided backup support for organizational departments.
Life Insurance Agent
Lloyd Agency, American Income Life
Rock Island, IL
09.2022 - 12.2022
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Provided coverage option information to assist clients in protecting assets.
- Calculated premiums and established payment methods for sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Obtained underwriting approval by completing application for coverage.
- Promoted products and services using upselling and other sales strategies.
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Remained impartial in order to advise clients based on circumstances.
- Identified and solicited sales prospects in agency databases.
Contract Specialist
Army Contracting Command - Rock Island
Rock Island, IL
06.2020 - 04.2022
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Managed bidding process and award of purchases and delivery orders for construction contracts.
- Reviewed contract plans and project specifics for thorough understanding.
- Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
- Assisted in resolution of vendor issues for central region by working proactively with market contacts.
- Tracked resolution status on critical contracts and issues for program management staff.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Performed in-depth market research, identified optimal acquisition strategies and prepared contracts for approval.
- Liaised with outside organizations and financial management analysts to negotiate contract details.
- Conducted quality reviews and monitored contract performance.
- Assisted contract and legal professionals to address contract issues and developments.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Negotiated with bidders to achieve fair, reasonable and positive outcomes.
Administrative Support Assistant
Rock Island Arsenal
Rock Island, IL
09.2016 - 06.2020
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Executed record filing system to improve document organization and management.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Managed relational database to store information for reference, reporting and analysis.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Serve as the central contact point to provide authoritative explanations of requirements, regulations, and procedures to resolve operating problems or disagreements affecting assigned areas
- Monitor, review, and edit 15+ Publications, Regulations and Policies
- Assist Division level management by maintaining up-to-date knowledge of regulations and guidance
- Develop procedures for effective administrative operations
- Perform as the Directorate and Divisional administrator to assure adequate training direction and guidance is provided to over 250 employees
- Provide clerical administrative support to 7 Division Chiefs and 2 Directors
- Manage, monitor, and maintain personnel records
- Familiarize and manage payroll systems for organizational personnel
- Established and enforced new hire and Admin procedures and in- processed over 40 new employees
- Effectively trained 9 Administrative Support Assistants.
Child Care Worker II
Arrowhead Youth & Family Services
Coal Valley, IL
10.2013 - 10.2016
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Promoted good behavior with positive reinforcement methods.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created and implemented diverse educational strategies to boost development.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Worked with clients to improve life choices and maximize benefits of programs.
Sales Associate
Finish Line Inc
Moline, IL
11.2011 - 10.2013
- Accomplished daily sales goals while performing excellent customer service
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about products, merchandise and company services
- Maintained and monitored over 1000+ pairs of shoes, apparel, and accessories
- Completed administrative functions such as preparing invoices and ordering supplies as needed
- Greeted customers and ascertained customer needs
- Explained use, operation, and care of merchandise to 200+ customers daily
- Recommended accessories and complementary purchases to boost revenue.
- Recommended, selected, and helped locate merchandise for the customer
- Computed sales prices, total purchases, and received and processed cash or credit payments
- Adhered to current sales and promotions, policies regarding payment and exchanges, and security practices
- Assessed security risks and thefts, gained knowledge of situation management, and complied with prevention protocol
- Fulfilled inventory stock duties and requisition of new stock.
Tele-recruiter
Mississippi Valley Regional Blood Center
Davenport, IA
05.2011 - 03.2012
- Provided professional and friendly customer service
- Conferred with customers via telephone or email to provide donor information and appointments
- Scheduled donor appointments and provided donation information
- Maintained donor information with strict confidentiality, and prepared donor reports and correspondence as needed using Microsoft Office programs
- Communicated necessary information with fellow recruiters orally and through emails
- Collected records of donor interactions, details of inquiries, complaints, comments, and actions taken
- Completed donor forms, prepared change of address records, and issued account terminations using computers.
Structural Journeyman
United States Air Force
Randolph Air Force Base, TX
03.2007 - 07.2010
- Deployed on multi-million dollar missions to Iraq and Afghanistan to build, repair, and maintain facilities on Military installations
- Prepared and interpreted working drawings and schematics for maintaining, altering, and repairing buildings and structures
- Assessed proposed work sites to determine material and labor requirements that saved the United States Air Force thousands of dollars
- Prepared cost estimates
- Acquired structural work progress and coordinated changes in schedules
- Constructed and repaired footings, floors, slabs, foundations, walls, roofs, steps, doors, and windows for prefabricated and permanent structures
- Managed, inspected, and evaluated work center activities
- Complied with environmental, commercial, and military regulations
- Disclosed inspection findings and recommended corrective actions.
Education
Bachelor of Business - Management
Western Illinois University
Moline 08.2012 - 05.2015
Associate of Arts -
Black Hawk College
Moline, IL 01.2011 - 05.2012
Skills
Health insurance
Accomplishments
- State License Insurance Agent
- Life and Health Insurance
Certification
Licensed Life and Health Producer -IL
Timeline
Licensed Life and Health Producer -IL
11-2022
Life Insurance Agent
Lloyd Agency, American Income Life
09.2022 - 12.2022
Contracting Level I Certified
09-2021
Contract Specialist
Army Contracting Command - Rock Island
06.2020 - 04.2022
Members Service Guide/Service Associate
Two Rivers YMCA
12.2018 - Current
Sharepoint Certified - 2013 Site Owner
02-2017
Sharepoint Certified - 2010 End User
10-2016
Administrative Support Assistant
Rock Island Arsenal
09.2016 - 06.2020
Child Care Worker II
Arrowhead Youth & Family Services
10.2013 - 10.2016
Bachelor of Business - Management
Western Illinois University
08.2012 - 05.2015
Sales Associate
Finish Line Inc
11.2011 - 10.2013
Tele-recruiter
Mississippi Valley Regional Blood Center
05.2011 - 03.2012
Associate of Arts -
Black Hawk College
01.2011 - 05.2012
Structural Journeyman
United States Air Force
03.2007 - 07.2010
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