Family
Christopher Livingston
Sr. End User Support Analyst
West Monroe,LA
Summary
Dynamic Information Technology Professional with over 18 years of experience in system operations, technical support, and project management. Adept at driving departmental improvements and system enhancements. Strong background in cybersecurity incident response and network infrastructure optimization. Seeking opportunities to leverage expertise in a challenging IT role.
- US Veteran
- Authorized to work in the US for any employer, no sponsorship required
Overview
19
19
years of professional experience
18
18
Years of Military Service
Skills
Customer service expert
Problem-Solving
Security planning
Budget administration
Staff education and training
System Backup/Recovery Operations
Network Design & Maintenance
Firewall Management
Advanced Security Software
Virtualization: Microsoft HyperV, VMware
Work History
Sr. End User Tech Support Analyst
Louisiana Emergency Support Function 17 (ESF17)
Baton Rouge, LA
03.2022 - Current
- Served as a Senior Network Engineer within the Cybersecurity Incident Response Team, routinely dispatched to various locations to execute vital functions including identification, classification, containment, eradication, recovery, and/or remediation in response to cyber incidents.
- Completed projects at over 30 locations, involving the comprehensive evaluation, planning, and migration of information systems and end-user equipment, thus fortifying environments against potential cyber threats.
- Collaborated closely with local technical team members, providing guidance and expertise to ensure the successful achievement of project objectives.
- Established crucial lines of communication with Software Vendor(s) to define requirements, establish migration timelines, and secure post-migration support.
- Supported Site Lead(s), Project Management, and the leadership team in the execution of strategic initiatives and projects, contributing to the overall success of the organization.
- Provided comprehensive pre/post migration and incident support, encompassing expertise in Microsoft Active Directory, Group Policy, VMware Host/VM, HyperV Host/VM, Microsoft Server, Microsoft SQL, Microsoft Window, Network, 3rd party applications, and Firewall support.
Business Owner/Operator
Livingston Technologies LLC
West Monroe, LA
2022.03 - Current
- Deliver remote and on-site support for various hardware/software issues
- Respond to Cybersecurity incidents to identify, contain, and mitigate potential/confirmed threats
- Microsoft 365 migration, administration, and support
- Consulted with customers to assess networking, hardware, and software needs and propose optimal solutions.
Systems Engineer
NetTech LLC
Monroe, LA
02.2017 - 03.2022
- Primary Engineer sent to client offices to evaluate and/or solve emergency issues.
- Final Escalation point for all service issues from Tier 1/2 tickets which required root cause analysis and/or extensive troubleshooting.
- Established networking and server environments by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
- Maximized network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with Partners on network optimization.
- Secured client networks by establishing and enforcing policies; defining and monitoring access.
- Reported network operational status by gathering, prioritizing information, and managing projects.
- Conducted in-depth network and voice site discoveries for prospective clients.
- Managed client's Microsoft Active Directory, local Microsoft Exchange, Microsoft 365, Domain, DNS, DHCP, and/or 3CX Voice solution.
- Proposed technical solutions for new system designs and suggested options for performance improvement.
Director of Information Services
Morehouse General Hospital
Bastrop, LA
02.2014 - 12.2016
- Assumed responsibility of all IT related projects and ensured all IT components were completed ahead of schedule
- Directed and facilitated the renovation of facility’s website
- Evaluated facility’s internal network and server infrastructure for upgrade and longevity
- Planned and constructed a new OM3 Fiber network backbone
- Eliminated Security risks posed by outdated hardware and operating systems
- Implemented an automated patch management protocol, resulting in a notable reduction of software vulnerabilities which led to a 30% decrease in the department's time to issue resolution
- Designed and implemented the facility’s first Data Center with a 10gig core network
- Overhaled the System Refresh Project to replace and/or re-image all desktop/laptop computers resulting in a reduction of projected project cost by over 75%
- Utilized a wireless point-to-point bridge with an off-site physician’s office to reduce the clinic’s reoccurring costs which resulted in a 5000% connection speed increase, recouped all hardware costs in under three months
- Conducted a comprehensive five-year review of all departmental expenditures, culminating in the development of the department's inaugural Detailed Budget which afforded management an extensive overview of all technology-related costs, thereby enhancing transparency and strategic financial planning.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Network Administrator
Morehouse General Hospital
Bastrop, LA
11.2012 - 02.2014
- Active Directory, Exchange, Network, Server, and Workstation Administrator
- Conducted a price-cost analysis for all IT purchase to decrease expenditures
- Troubleshoot and repair equipment to decrease downtime and provide enhanced information to repair services
- Purposed and implemented a ticket system to properly log and track issues for Communications (Phone/Fax/Voice Mail), Plant Operations, and Information Services
- Designed, configured, and maintained facility’s virtual infrastructure using VMware
- Purposed and directed the Workstation Standardization Project to increase productivity.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Deputy Sheriff, Information Services Department
Ouachita Parish Sheriff’s Office
Monroe, LA
10.2009 - 11.2012
- Provided 24x7 support to end-users
- Assisted in analyzing current operating costs and the implementation of various new technologies to expand the agency’s capabilities
- Responsible for maintaining and supporting all servers (physical and virtual), desktops, laptops, and communications hardware (VoIP phones, cellular phones, air-cards, and 700/800MHz radios)
- Received Dell Certifications for Laptops, Desktops, Servers, and Printers
- Post various content to the agency’s website (www.opso.net)
- Designed and implemented a multi-server Microsoft Domain with Active Directory
- Eliminated monthly cost for Hosted E-mail solution by implementing a local Microsoft Exchange Server
- Researched and installed a cluster of Virtual Servers via VMware
- Configured and deployed network-based copiers and printers in a production environment
- Communicated and interacted with vendors to resolve maintenance and support issues
- Installed network cabling; to include running copper and fiber lines, testing, labeling, patching, and troubleshooting from device location to distribution closets
- Researched, installed, and maintained a Voice over IP phone System
- Implemented Microsoft’s Remote Installation Service to accelerate deployment of desktop and laptops
Information Services Support Analyst
FMOL Health System (St. Francis Medical Center)
Monroe, LA
07.2005 - 10.2009
- Provided first and second level support to end-users
- Communicated and interacted with customers and vendors to resolve maintenance and support issues
- Participated in 24x7 service and support on-call system
- Utilized web-based software to help track, manage, and resolve all software and hardware problems
- Installed network cabling, including running copper and fiber lines, testing, labeling, patching, and troubleshooting from device location to distribution closets
- Served as a team member during the upgrade of wired and wireless networks
- Built and deployed desktop workstations and laptops using Microsoft’s Remote Installation Service
- Configured and installed printers for network printing in customer environment
- Assisted in training and supervising staff in all operations
Maintained equipment inventories with an asset tracking system
Computer Technician, Level III (Clerk)
North Monroe Medical Center
Monroe, LA
2004.09 - 2005.07
- Clerk with the responsibilities and network authority of a Computer Technician, level III
- Maintained computer, server, and user profiles through Active Directory and Novell
- Performed maintenance and supported a 500-node network to include Computers, laptops, servers, printers, and terminals
- Responsible for maintaining daily and monthly tape backup for all local servers
- Trained staff on computer-system operations
- Gained experience in system operations and various types of hardware and software
Certification
CompTia Security+
Interests
Geocaching
3D Printing
Sports (Gaming)
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceHealthcare benefitsWork from home optionFlexible work hoursTimeline
CompTia Security+
07-2023
Sr. End User Tech Support Analyst
Louisiana Emergency Support Function 17 (ESF17)
03.2022 - Current
Business Owner/Operator
Livingston Technologies LLC
2022.03 - Current
Systems Engineer
NetTech LLC
02.2017 - 03.2022
Director of Information Services
Morehouse General Hospital
02.2014 - 12.2016
Network Administrator
Morehouse General Hospital
11.2012 - 02.2014
Deputy Sheriff, Information Services Department
Ouachita Parish Sheriff’s Office
10.2009 - 11.2012
Information Services Support Analyst
FMOL Health System (St. Francis Medical Center)
07.2005 - 10.2009
Computer Technician, Level III (Clerk)
North Monroe Medical Center
2004.09 - 2005.07