Christopher M Royce
Larkspur,CO
Summary
To utilize diverse medical and customer service skills to gain a position in a growth-oriented sales organization.
STRENGTHS: Strong customer relation skills. Personable and enthusiastic, able to organize and focus others. Ability to handle high stress situations confidently and calmly. Proficient in Microsoft Office, CRM applications and Internet applications. Strong mechanical aptitude. Knowledgeable Manufacturer's Representative with 17 years of experience. Goal-oriented salesperson with $30.5 million in annual sales. Supports clients from first expression of interest in working with Quantum Rehab through successful delivery and installation of product, resulting in 100% repeat business. Excellent at prospecting, following up with leads and matching customers to all appropriate product lines. Tenacious salesperson with record of persuading even most hesitant clients to purchase a majority of available product lines.
Overview
31
31
years of professional experience
Work History
North West Regional Sales Manager
Quantum Rehab
Larkspur, CO
07.2018 - Current
- Grew region from 17.1 million per year to 30.5 million last year.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised and performed human resource management functions for 9 subordinates.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving territory results.
Manufacturers Outside Sales Representative
Pride Mobility
Dover, NH
01.2006 - 07.2018
- Outside sales representative for Northern New England Territory
- Including ME, NH, VT, MA and RI for Quantum Rehab.
- Responsible for 7 plus Million dollar territory for growth and service
- Grew territory on average 10-15% per year, New England region was runner up for sales team of the year in, and is currently trending for sales team of the year in 2007
- Responsible for growth of Quantum rehab division, working closely with dealers, end users and referral sources on a daily basis.
Supplier
Rehab Technology Supplier, Axis Rehab
Raymond, NH
08.2004 - 09.2005
- Rehab Technology, for national medical equipment supplier
- Territory representative for New Hampshire, Southern Maine and parts of Vermont
- Responsibilities include developing and maintaining accounts with referral sources, in-service of new and existing equipment
- Evaluation and fitting of ordered equipment, working with both therapist and client.
Outside Sales Representative
Rehab Technology Supplier, Rehabilitation Equipment Associates
Manchester, NH
04.2002 - 07.2004
- Medical Equipment Company
- Responsible for the development of several new client and professional accounts
- Service and supply to existing client accounts
- Evaluate and fit clients to all types of medical equipment
- Consistently meet or exceed monthly sales goals
- Company representative to work with NH Assistive Technology
- Maintain close working relationship with inside and outside sales representatives, as well as medical staff.
OR Technician/ CSR Technician
Portsmouth Regional Hospital
Portsmouth, NH
04.2001 - 04.2002
- Responsibilities included ordering and maintaining stock and non-stock items for entire operating room center
- Assembling surgeon specific surgical cases with both disposable goods and instrumentation on a daily basis
- Trained all new staff in operating room protocols and case specific set-ups
- Served as surgical scrub in both general OR and Cardiothorasic OR.
Emergency Medical Technician
York Volunteer Ambulance
York, ME
02.1999 - 03.2002
- Accomplished both NREMT certification and Maine EMT-B license
- Responsible for emergency calls and patient transfers
- Training in trauma, cardiac, medical emergencies, medical terminology and patient care skills
- Taught part-time EMT continuing education classes for sports injuries.
Physical Therapy Technician
York Hospital
York, ME
06.1995 - 11.2001
- Competent in administering therapy by light, heat, water and electricity
- Trained patients to use prosthetic devices, ambulation assistive devices and wheel-chair mobility
- Measured, fitted and ordered wheel-chairs for appropriate patients
- Responsible for ordering and maintaining assistive devices for patients
- Assisted and completed wound care procedures in sterile fields
- Helped organize and administer strength and conditioning programs to local high schools
- Worked with athletic trainers at area high schools in preventative and rehabilitative care.
Education
Bachelor of Science degree - Medical Biology
University of New England
Skills
- Creating Presentations and Proposals
- Professional Relationships
- Equipment Evaluation
- Sample Updates
- Product Demonstration
- Interpersonal Communication Skills
- Sales and Marketing Methods
- Sales Planning and Implementation
- Effective Customer Communication
- Professional Development
- Client Needs Assessment
- Operations Support
- Product Recommendations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
North West Regional Sales Manager
Quantum Rehab
07.2018 - Current
Manufacturers Outside Sales Representative
Pride Mobility
01.2006 - 07.2018
Supplier
Rehab Technology Supplier, Axis Rehab
08.2004 - 09.2005
Outside Sales Representative
Rehab Technology Supplier, Rehabilitation Equipment Associates
04.2002 - 07.2004
OR Technician/ CSR Technician
Portsmouth Regional Hospital
04.2001 - 04.2002
Emergency Medical Technician
York Volunteer Ambulance
02.1999 - 03.2002
Physical Therapy Technician
York Hospital
06.1995 - 11.2001
Bachelor of Science degree - Medical Biology
University of New England
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