Area ManagerSenior Operations ManagerOperations CoachSenior Project ManagerOperations Supervisor
Work Type
Full Time
Location Preference
On-Site
Location:
San Antonio, TXSavannah, GAOrlando, FLCharlotte, NC
Open to relocation:
Yes
Important To Me
Work-life balance4-day work weekCareer advancementCompany Culture401k match
1
Certification
15
years of professional experience
Diligent Operations Manager with proven track record in optimizing operational efficiencies and leading cross-functional teams to success. Successfully implemented key process improvements that enhanced productivity and reduced costs. Demonstrated excellence in strategic planning and resource management.
Work History
Area Manager
1 Year
Best Buy Inc | 08.2025 - Current
Implement process improvements to enhance operational efficiency and reduce costs.
Analyze operational data to identify trends and inform strategic decisions.
Mentor and train staff on best practices for optimal performance and productivity.
Oversee daily operations, ensuring compliance with safety standards and company policies.
Collaborate with cross-functional teams to streamline workflows and improve service delivery.
Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Improved overall operational efficiency by streamlining processes and implementing new systems.
Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
Senior Project Manager
1 Year 2 Months
Diversified Utility Group | 05.2024 - 07.2025
Led cross-functional teams to deliver complex utility projects on time and within budget.
Collaborated with stakeholders to define project scope, objectives, and deliverables aligned with business goals.
Implemented project management methodologies to enhance efficiency and streamline workflows.
Developed risk management strategies to mitigate potential project delays and cost overruns.
Oversaw contract negotiations with vendors, ensuring compliance with regulatory requirements and organizational standards.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Senior Operations Manager
3 Years 10 Months
Lowe's | 10.2022 - Current
Monitored daily operations, identified improvement areas, and implemented solutions to optimize workflow.
Managed personnel through recruitment, training, scheduling, performance reviews, and disciplinary actions to maintain team effectiveness.
Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
Ensured compliance with safety regulations and company policies and procedures.
Led and mentored newly hired employees, providing guidance on various company programs to facilitate successful onboarding.
Led cross-functional teams to implement operational improvements, increasing efficiency across departments.
Implemented safety protocols that reduced workplace incidents and enhanced compliance with industry standards.
Mentored junior managers in best practices, improving overall team performance and employee engagement levels.
Operations Coach
8 Years 7 Months
Lowes Companies Inc | 01.2018 - Current
Supervised a high performing team responsible for handling product safely and efficiently through the facility
Monitored production volume and assigned Operations Team Members to tasks involving receiving, put-away, picking, or shipping product, optimizing workflow.
Mentored Team Members and cultivated a culture of safety, enhancing overall workplace safety standards.
Tested embedded software applications and hardware for the startup of a 1.1 million square foot distribution center
Assisted Chief Operating Officer with daily operational functions, streamlining processes and improving communication.
Validated schematic designs working alongside hardware engineers
Worked directly with corporate liaisons (Lowe's), software/hardware engineers, consultants, and developers to stand up a $150 million-dollar automated facility to evolve with the growing e-commerce revolution.
Customer Service Associate/ProServices
2 Years
Lowe's Companies’ Inc | 01.2016 - 01.2018
Assisted customers at Pro Services desk by taking and following up on orders, quotes, and arranging product deliveries, enhancing customer satisfaction
Excels in excellent customer service specializing in building and maintenance supply for private client base
Delivered excellent customer service specializing in building and maintenance supply for private clients, fostering strong client relationships
Responded to customer requests via telephone and email, ensuring timely resolution of inquiries
Ensured proper documentation by scanning and logging all supporting materials.
Produced ad hoc reports and documents for senior team members.
Assistant Director
4 Years 3 Months
United States Army | 01.2012 - 04.2016
Served as the senior enlisted advisor of a light sapper company with a focus on Counter-Improvised Explosive Device reconnaissance and force protection while temporarily assigned in an austere environment
Managed the combat readiness, professional development, discipline, quality of life, training, health, welfare, and morale of 95 employees and their families.
Advised the commander in planning, coordinating, resourcing, and supervising all combat missions and unit administrative operations
Directed maintenance of 33 vehicles and equipment worth over $15,000,000, ensuring mission readiness and operational capability.
Led strategic planning initiatives to enhance operational effectiveness across multiple units.
Education
Bachelor of Science - Criminal Justice
Thomas Edison State University | Trenton, NJ
Skills
Process optimization management
Process improvement
Risk management
Leadership training
Process implementation
Operations management
Relationship building and management
Team development
Cross-functional collaboration
Supply chain management
Training and coaching
Leadership development
Certification
Lean Six Sigma Black Belt- Expected completion date Aug 2027
Lean Six Sigma Green Belt, 2024
Operations Management Certificate, 2023
Certified Supply Chain Manager Certificate, 2023
Master Resiliency Trainer, 2011, University of Pennsylvania