Christopher William Jones
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Resolution Associate 2
Gallagher Bassett Services Inc.
02.2023 - 04.2025
- Maintained contact with claimants and attorneys to determine treatment status.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted day-to-day administrative tasks to maintain information files and process necessary action items due.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Identified suspicious losses and contacted manager for investigative assistance.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided timely indemnity benefits due pursuant to statutory requirements.
Resolution Associate 1
Gallagher Bassett Services Inc.
12.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Claims Assistant
Gallagher Bassett Services Inc.
10.2021 - 12.2022
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
Mental Health Technician
Spring Mountain Treatment Center
07.2021 - 09.2021
- Worked as a mental health worker, helping patients with their ADL's. Maintaining safety of myself as well as the patients assigned to me. Assisted with recreational activities and therapeutic activities for each patient's psychosis
- De-Escalation
- Restraint CPI Training
- Group Leadership
Receptionist
VCA Hospitals
10.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Underwriter Customer Service Representative & Office Specialist
Pronto Insurance
10.2018 - 07.2020
- Responsible for printing and mailing out all the submitted documents on our company website.
- Processed all certified mail, priority mail, and subpoena requests.
- In charge of scanning and attaching all certified mail, PIP demand responses, subpoena responses, notarized statements, and letters of representation.
- Monitored all outgoing checks.
- Answered inbound calls from our clients and agents.
- Managed our client's vehicle insurance and our agent's quotes.
- Processed payments from our customers/agents.
- Reviewed submitted data to determine who was eligible to be covered under Pronto Insurance.
- Processed cancellations, nonrenewals, and renewals
Security Guard
JRM
01.2018 - 09.2018
- Guard the front gate to keep trespassers out.
- I would inform Vernon dispatch when a new visitor/delivery had arrived.
- Observed all of the surveillance cameras.
- Patrolled the premises while I kept the perimeter secured.
- I provided the highest level of customer service to new visitors.
- Quickly answered all visitors/vendors inquiries.
Security Guard
US Security Associates
02.2017 - 01.2018
- Observe and report everything that would happen in the perimeter.
- In charge of logging-in all the UPS trucks/independent drivers and the trailers that came into the hub.
- Responsible for cutting off all wires and locks on the back of every trailer.
- Wand employees that were coming in/out of the premises, completed security inspection of their bags.
Food Services
Walt Disney Parks & Resorts
02.2015 - 09.2016
- Greeted all guests as soon as possible while employing the true meaning of a cast member's role at Disneyland.
- Responsible for podium: which involves setting up reservations, checking-in guests whether it is a walk-up/reservation, and I would inform my leads/hosts the party size.
- Led all guests to their table(s) and provided them with the restaurant menus.
- I followed all the policies and procedures of Walt Disney.
- Identified all customer needs and offered the appropriate services requested.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA01.2012
General Studies
Rio Hondo College
Whittier, CASkills
- Critical thinking
- Dedicated work ethic
- Detail-oriented organization
- Steadfast in responsibilities
- Efficient at acquiring new skills
- Effective communication abilities
- Customer-focused service
- Accountable for tasks
- Analytical problem-solving
Timeline
Resolution Associate 2
Gallagher Bassett Services Inc.
02.2023 - 04.2025
Resolution Associate 1
Gallagher Bassett Services Inc.
12.2022 - 01.2023
Claims Assistant
Gallagher Bassett Services Inc.
10.2021 - 12.2022
Mental Health Technician
Spring Mountain Treatment Center
07.2021 - 09.2021
Receptionist
VCA Hospitals
10.2020 - 08.2021
Underwriter Customer Service Representative & Office Specialist
Pronto Insurance
10.2018 - 07.2020
Security Guard
JRM
01.2018 - 09.2018
Security Guard
US Security Associates
02.2017 - 01.2018
Food Services
Walt Disney Parks & Resorts
02.2015 - 09.2016
General Studies
Rio Hondo College
High School Diploma -
El Rancho High School
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