Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shamarell Crocker

Shamarell Crocker

Jacksonville,United States

Summary

Goal-oriented Resourceful Warehouse Associate with hands-on experience in dock operations, material handling, and documentation. Proficient in schedule and inventory maintenance, loss prevention and heavy equipment operation. Accustomed to working flex schedules, weekends and holidays. I'm a Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. The professional highly skilled in customer service and building lasting relationships. I'm a Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Also work as a Customer Service Administrator with high level of expertise in technology sector. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. working from home has been a great thing for me as well as on site.

Overview

2025
2025
years of professional experience

Work History

Resolution Coordinator 2

Walmart Inc.
  • Facilitated communication and collaboration among disputants using mediation methods
  • Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning
  • Arranged appointments between parties for mediation
  • Assisted with customer requests and answered questions to improve satisfaction
  • Gift cards
  • Answered Phones
  • Provided customer service
  • Ticket managing
  • Provided excellent service and attention to customers when face-to-face or through phone conversations

Cashier/ loader

Lowes
01.2017 - Current

Cashier / stocker/ loader, Housekeeper/Laundry Attendant

05.2013 - Current

Package Handler

UPS
02.2020 - 06.2020
  • Small sort, loader, unloader

Warehouse Worker

Fanatics, Inc
01.2018 - 08.2018
  • Receiving and processing incoming stock and materials
  • Picking and filling orders from stock
  • Packing and shipping orders
  • Managing, organizing and retrieving stock in the warehouse

Customer Service/Data Entry Clerk

LOWES HOME CENTERS LLC
01.2017 - 08.2017
  • Verified data by cross-checking with original documents.
  • Supported team by completing data entry tasks as assigned.
  • Reviewed documents for accuracy before inputting information.
  • Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.

Cashier/Customer Service

Little Caesars
04.2015 - 12.2015

Camp Counselor

06.2008 - 08.2009
  • Work with autism kids with homework
  • Take them on field trips
  • Issued out free lunch to the community

Education

Certificate - paralegal

icdc college
Jacksonville, FL
01.2016

Diploma - General High

Jones College
Jacksonville, FL
01.2015

Andrew Jackson High School -

Andrew Jackson High School
Jacksonville, FL
01.2010

Skills

  • Inbound Customer Service
  • Customer Service
  • Customer Complaint Resolution
  • File Management
  • Problem Resolution
  • Account Management
  • Report creation
  • Adaptive team player
  • Data evaluation
  • Product organization
  • Customer relations
  • Inbound and Outbound Calling
  • Shipping and receiving understanding
  • Shipping and receiving
  • Freight labeling
  • Product verification
  • Material handling
  • Inventory organization
  • Wrapping and boxing
  • Microsoft Word
  • Store opening and closing
  • Hard-working
  • Training and coaching
  • Merchandise restocking
  • Cash register operation
  • Returns and exchanges
  • Credit and cash transactions
  • ID verification
  • Teamwork and Collaboration
  • Data Entry
  • Document Control
  • Critical Thinking
  • Microsoft Office
  • Team Building
  • Friendly, Positive Attitude
  • Team Management
  • Computer Skills
  • Planning & Organizing
  • People Skills
  • Conflict resolution skills

Personal Information

Authorized To Work: US

Timeline

Package Handler

UPS
02.2020 - 06.2020

Warehouse Worker

Fanatics, Inc
01.2018 - 08.2018

Cashier/ loader

Lowes
01.2017 - Current

Customer Service/Data Entry Clerk

LOWES HOME CENTERS LLC
01.2017 - 08.2017

Cashier/Customer Service

Little Caesars
04.2015 - 12.2015

Cashier / stocker/ loader, Housekeeper/Laundry Attendant

05.2013 - Current

Camp Counselor

06.2008 - 08.2009

Diploma - General High

Jones College

Andrew Jackson High School -

Andrew Jackson High School

Resolution Coordinator 2

Walmart Inc.

Certificate - paralegal

icdc college
Shamarell Crocker