Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katie Heath

Davenport,FL

Summary

Highly motivated and service oriented professional with experience in multiple career fields. Talented at promoting lasting customer satisfaction by delivering quality service and unparalleled support. Passionate about providing assistance to patients in diverse healthcare settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resolution Coordinator 2

Walmart
08.2022 - Current
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Prepared written opinions or decisions regarding cases.
  • Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
  • Informed parties of relevant laws, regulations and constraints for cases.

Assistant Teacher

St Paul Lutheran Church And School
08.2021 - 08.2022
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Researched and presented new learning tools and methods for classroom application.
  • Supervised recess, lunch, and daily student intake and dismissal.
  • Established well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.

Patient Transporter

Winter Haven Hospital BayCare
01.2021 - 08.2021
  • Assisted with lifting and handling over 25 patients per day using appropriate patient safety equipment such as lift swings, stand-up lifts, and overhead lifts.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Identified malfunctioning ambulatory equipment to report to the appropriate department for repair or replacement.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Lifeguard

LEGOLAND Florida Water Park
12.2019 - 01.2021
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored the safety of over 500 guests in and around the water facilities each day.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Used CPR skills to save distressed persons using rescue techniques and equipment and maintain stable conditions until the arrival of emergency services.

Team Member

Chick-Fil-A
03.2019 - 12.2019
  • Helped over 100 customers per day complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized POS systems to handle customer cash and credit card transactions.
  • Inspected equipment and conducted basic repairs to keep machinery operational.

Education

Associate of Arts - Organizational Leadership

Polk State College
Winter Haven, FL
05.2021

High School Diploma -

Chain of Lakes Collegiate High School
Winter Haven, FL
05.2021

Skills

  • Service-Oriented
  • Leadership
  • Delegation
  • Active Listening
  • Time Management
  • Goal Setting
  • Adaptability
  • Microsoft Office Suite
  • Customer Communication
  • Special Projects

Certification

  • Basic Life Support
  • Certified Lifeguard
  • First Aid/CPR Certified
  • Infant CPR

Timeline

Resolution Coordinator 2

Walmart
08.2022 - Current

Assistant Teacher

St Paul Lutheran Church And School
08.2021 - 08.2022

Patient Transporter

Winter Haven Hospital BayCare
01.2021 - 08.2021

Lifeguard

LEGOLAND Florida Water Park
12.2019 - 01.2021

Team Member

Chick-Fil-A
03.2019 - 12.2019

Associate of Arts - Organizational Leadership

Polk State College

High School Diploma -

Chain of Lakes Collegiate High School

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Katie Heath