Kerrie forde
lakewood,Washington
Summary
Customer-oriented professional bringing stellar customer satisfaction record. Versed in conducting customer account research, fulfilling requests and rectifying data and billing errors. Strong organizational, management, and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Customer Care Coordinator 2
Wallenius Wilhelmsen Logistics
Tacoma, WA
12.2022 - Current
- Provided timely and accurate responses to customer inquiries.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Resolved billing and service issues for customers.
- Processed customer account changes with proprietary software.
Shipping Clerk
logic/ simms
Tacoma, WA
11.2021 - 11.2022
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Verified shipping documents for accuracy.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Wiring Specialist
ez-access
Auburn, WA
12.2018 - 10.2020
- Fabricated custom cables according to customer specifications.
- Inspected completed projects to verify accuracy of work performed.
- Utilized a variety of hand tools including pliers, screwdrivers, strippers.
- Terminated cables using crimping tools, soldering irons, heat-shrink tubing and other specialized equipment.
- Read technical diagrams and schematics to determine appropriate wire gauge and type for specific applications.
Customer Service Representative
GolfNow
JACKSONVILLE, NC
03.2011 - 06.2017
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN BUSINESS
University of Phoenix
Tempe, AZ05-2025
Associate of Arts - Human Resources Management
University of Phoenix
Tempe, AZ12-2022
Skills
- Sales Support
- Sales proficiency
- Account Updates
- Strong Organization
- Customer Relationship Management
- Customer Relations
- Inbound Customer Service
- Research and due diligence
- Patience and composure
- Data Tracking
Timeline
Customer Care Coordinator 2
Wallenius Wilhelmsen Logistics
12.2022 - Current
Shipping Clerk
logic/ simms
11.2021 - 11.2022
Wiring Specialist
ez-access
12.2018 - 10.2020
Customer Service Representative
GolfNow
03.2011 - 06.2017
Bachelor of Science - BACHELOR OF SCIENCE IN BUSINESS
University of Phoenix
Associate of Arts - Human Resources Management
University of Phoenix
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