Christos Sifakakis Jr
Miami,FL
Overview
5
5
years of professional experience
Work History
TSA Officer
Transportation Security Administration, TSA
04.2024 - Current
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Discretely observed behavior and demeanor of travelers to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Assistant Manager
Ups Store
07.2020 - 04.2024
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
After-School Counselor
Hive Preparatory School
10.2019 - 06.2020
- Provided a safe environment for the children.
- Built relationships with the children in the program.
- Assisted with after school care duties such as completion of homework, guidance, and providing parents with updates on areas where their children is having difficulties.
- Implemented daily routines and activities to stimulate and engage children.
Education
Associate of Arts - Criminal Justice
Miami Dade College
06.2025
High School Diploma -
Miami Lakes Educational Center
06.2020
Skills
- Time Management
- Customer Service and Satisfaction
- Attention to detail
- Teamwork
- Leadership
Additional Information
References available upon request
Timeline
TSA Officer
Transportation Security Administration, TSA
04.2024 - Current
Assistant Manager
Ups Store
07.2020 - 04.2024
After-School Counselor
Hive Preparatory School
10.2019 - 06.2020
High School Diploma -
Miami Lakes Educational Center
Associate of Arts - Criminal Justice
Miami Dade College
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