Christos Zisimatos
Manhasset,NY
Summary
Experienced restaurant operations leader skilled in cost control, compliance, and customer relationship management. Proven track record in implementing training initiatives and marketing strategies to drive employee performance and enhance community engagement. Expertise in financial analysis and team building to improve efficiency and satisfaction. Committed to fostering a positive work environment and driving performance improvements.
Overview
19
19
years of professional experience
Work History
Partner
New York Burger 10th Ave Inc.
New York, New York
07.2016 - Current
- Oversaw restaurant operations, ensuring customer satisfaction and seamless service.
- Managed staff schedules, optimizing labor efficiency and coverage.
- Implemented comprehensive training programs to elevate employee skills and performance.
- Coordinated inventory maintaining optimal stock levels and supplier relationships.
- Designed marketing strategies increasing community engagement and customer base.
- Ensured compliance with health regulations and safety standards.
- Cultivated a positive work environment through team-building initiatives.
- Analyzed financial performance to identify cost-saving opportunities and enhance revenue generation.
General Manager
The Harold
New York, New York
10.2017 - 02.2020
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Developed menus by collaborating with chefs and considering customer preferences.
- Handled customer complaints and resolved issues to enhance dining experience.
- Implemented marketing strategies to promote special events and menu items.
- Conducted regular staff meetings to communicate goals and improve teamwork.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Multi-Unit Supervisor
New York Burger Franchising Inc.
New York, New York
03.2012 - 08.2016
- Monitored employee performance, delivering positive reinforcement to motivate team members daily.
- Evaluated quality index scores and key performance indicators to identify improvement opportunities.
- Implemented systems for accurate record keeping of sales transactions across all units.
- Analyzed store data, including foot traffic and sales figures, to inform operational decisions.
- Ensured compliance with company policies and procedures in all units consistently.
- Recruited new employees by posting job openings online and conducting interviews.
- Developed training programs on product knowledge and customer service for unit employees.
- Resolved customer complaints promptly while maintaining professionalism.
Store Manager
New York Burger 6th Ave Inc
New York, New York
01.2007 - 03.2012
- Managed daily operations of fast-paced burger restaurant, enhancing customer experience and service quality.
- Oversaw staff scheduling and labor management to ensure optimal coverage during peak hours.
- Trained new employees on customer service protocols and food safety compliance standards.
- Ensured adherence to health regulations and safety standards throughout restaurant operations.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Monitored sales trends to adjust staffing and inventory levels for improved efficiency.
- Conducted regular staff meetings to reinforce team communication and operational goals.
Education
Bachelor of Science - Business Management
Seton Hall University
South Orange, NJSkills
- Team leadership and supervision
- Customer relationship management
- Financial analysis
- Compliance monitoring
- Cost control and reductions
- Marketing strategy development
- Community engagement
- Inventory management
- Problem solving
- Efficient multitasking
Timeline
General Manager
The Harold
10.2017 - 02.2020
Partner
New York Burger 10th Ave Inc.
07.2016 - Current
Multi-Unit Supervisor
New York Burger Franchising Inc.
03.2012 - 08.2016
Store Manager
New York Burger 6th Ave Inc
01.2007 - 03.2012
Bachelor of Science - Business Management
Seton Hall University