Christy Boguszewicz
Odessa,TX
Summary
Dynamic Service Manager with a proven track record at McDonald's, excelling in customer service management and team leadership. Enhanced operational efficiency through effective training programs and conflict resolution strategies, resulting in improved customer satisfaction ratings. Committed to fostering a positive work environment while driving team performance and achieving business goals.
Overview
25
25
years of professional experience
Work History
Service Manager
McDonald's
Odessa, TX
05.2025 - Current
- Supervised daily operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices, reducing waste and improving cost efficiency.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Coordinated scheduling and staffing to optimize labor resources during peak hours.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Developed training materials to enhance employee onboarding processes and knowledge retention.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Server
Longhorn Steakhouse
Odessa, TX
06.2021 - 06.2023
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Processed orders efficiently using point-of-sale system, minimizing wait times.
- Trained new servers on restaurant protocols and service standards.
- Resolved customer complaints swiftly to enhance dining experience.
- Upsold menu items to increase overall sales and enhance guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Manager
McDonald's
Odessa, TX
10.2000 - 08.2008
- Supervised daily operations to ensure high standards of service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices, reducing waste and improving cost efficiency.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Coordinated scheduling and staffing to optimize labor resources during peak hours.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Developed training materials to enhance employee onboarding processes and knowledge retention.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Manager
IHOP
Abilene, TX
11.2009 - 08.2014
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
Education
High School Diploma -
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Employee training and development
Customer service management
Time management
Conflict resolution
Goal oriented
Workflow management
Team collaboration and leadership
Trustworthy and honest
Employee relations
Quality assurance
Workplace safety
Documentation and reporting
Crew leadership
Office administration
Employee supervision
Outgoing and energetic
Service scheduling
Operational efficiency
Work Planning and Prioritization
Staff motivation
New employee hiring
Policy and procedure enforcement
Staff management
Service quality management
Service documentation
Goal setting
Timeline
Service Manager
McDonald's
05.2025 - Current
Server
Longhorn Steakhouse
06.2021 - 06.2023
Service Manager
IHOP
11.2009 - 08.2014
Assistant Manager
McDonald's
10.2000 - 08.2008