Christy Branham
Glasgow,KY
Summary
A highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Brings experience in correctional facilities and over 15 years in marketing, with a passion for growth within an organization. Proven expertise as a Community Outreach Manager, developing and implementing impactful community initiatives. Skilled in relationship-building, event organization, and volunteer management, with a keen ability to understand community needs, and create meaningful programs. Demonstrated strengths in strategic planning, team leadership, and effective communication.
Overview
25
25
years of professional experience
Work History
Care Access Liaison
T.j. Samson Community Hospital
Glasgow, Kentucky
04.2025 - Current
- Coordinated patient referrals and follow-ups with healthcare providers efficiently.
- Assisted in developing community outreach programs to promote health education initiatives.
- Maintained accurate records of communications and interactions with community partners.
- Establish care for patients in the network for PCP, Behavioral Health Services.
- Documentation to follow patient retention
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Program Director/Co-founder
Community Partners for Recovery
Glasgow, Kentucky
11.2024 - Current
- Developed programs to support community recovery initiatives and enhance client engagement.
- Collaborated with community, conducted presentations for awareness/fundraising.
- Collaborated with stakeholders to identify needs and improve service delivery strategies.
- Developed strategic plans to ensure successful program operations.
- Maintained communication with clients throughout their involvement in the program.
- Collaborated with external partners to leverage resources for the program's success.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Facilitated Friends/Family Support group
- Collected key program data and analysis to support continuous improvement.
Community Outreach Manager
Brightview Health
Glasgow, KY
06.2021 - 03.2025
- Developed and implemented community outreach strategies to increase public awareness of organization initiatives.
- Organized and facilitated meetings with local stakeholders to identify new opportunities for collaboration.
- Established relationships with key community partners to expand program reach.
- Conducted research on current social issues impacting the target population.
- Participated in events such as conferences, workshops, and networking sessions to promote organization mission.
- Facilitated communication between organizational staff and external constituents regarding initiatives taking place at the grassroots level.
- Cultivated relationships with local government officials who can provide resources or influence policy decisions that impact communities served by organization.
- Served as a liaison between organization leadership and external constituencies during times of crisis or conflict resolution.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Researched and analyzed community needs to determine program directions and goals.
Outreach/Career Transition Specialist
Insights Training Group
Lexington, KY
10.2019 - 06.2021
- Coordinated volunteer activities, including recruitment, training, scheduling, and supervision.
- Conducted research on current social issues impacting the target population.
- Established relationships with key community partners to expand program reach.
- Compiled weekly reports summarizing progress against goals and objectives.
- Participated in events such as conferences, workshops, and networking sessions to promote organization mission.
- Created promotional materials such as flyers, posters, brochures., for distribution in targeted areas within service region.
- Partnered with other non-profit organizations in order to maximize resources available for collaborative programming efforts.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Trainer/Professional Services Consultant
JailTracker
Glasgow, KY
10.2015 - 09.2019
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions with Administrators of Correctional Facilities.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
- Resolved any issues raised by participants during the training session in a timely manner.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Travel to various Correctional Facilities/Official Agencies training Administrative staff/officers onsite as well as online.
- Worked closely with Project Manager to ensure to meet Project timelines.
- Designed and developed training materials for new employees in the organization.
- Attended Conferences/conducted training sessions for the customers
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Administrative Support
Rutherford County Correctional Work Center
Murfreesboro, TN
10.2006 - 04.2012
- Liaison with other departments, state/local agencies, Professional individuals, the public or other individuals pertaining to department programs or operations.
- Generate bills for appropriate courts, monthly reports, activity reports and meet deadlines.
- Research criminal background (NCIC) history to determine inmate housing/work classification.
- Assisted with face to face interviews and orientation for volunteers
- Reviewed inmate eligibility to determine program participation.
- Assisted with the preparation of documents for meetings or conferences including agendas, minutes and handouts.
- Managed calendar of events and activities; coordinated meeting logistics for the department.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Maintained appointment and event calendars for executives and department heads.
Interviewer/Field Supervisor
Tennessee Connections
Hermitage, TN
09.2001 - 08.2008
- Conducted market research to identify consumer trends and preferences.
- Organized focus groups to gain customer feedback on products and services.
- Conducted face to face/cold call interviews for product interest.
- Met a quota with accurate detailed information provided by the customer.
- Conducted various audits for the customer.
- Train employees in the field
- Supervise field jobs when needed to endure accuracy , professionalism and all deadlines were met.
- Executed comprehensive strategic plans and coordinated projects to fulfill marketing initiatives.
Education
Bachelor of Arts - Human Services and Counseling
Lindsey Wilson College
Columbia, KY07-2026
Associate of Applied Science - Criminal Justice
Draughon's Jr. College
Murfreesboro, TN09-2006
Skills
- Microsoft Word
- Customer Relations
- Supervision and Leadership
- Effective Customer Communication
- Excellent Customer Service
- Conflict Resolution
- Business Administration
- Customer Relationship Management
- Training and Development
- Community engagement
- Partnership development
- Nonprofit management
- Sales presentations
Timeline
Care Access Liaison
T.j. Samson Community Hospital
04.2025 - Current
Program Director/Co-founder
Community Partners for Recovery
11.2024 - Current
Community Outreach Manager
Brightview Health
06.2021 - 03.2025
Outreach/Career Transition Specialist
Insights Training Group
10.2019 - 06.2021
Trainer/Professional Services Consultant
JailTracker
10.2015 - 09.2019
Administrative Support
Rutherford County Correctional Work Center
10.2006 - 04.2012
Interviewer/Field Supervisor
Tennessee Connections
09.2001 - 08.2008
Bachelor of Arts - Human Services and Counseling
Lindsey Wilson College
Associate of Applied Science - Criminal Justice
Draughon's Jr. College