CHRISTY BROADHEAD
Riverdale,GA
Summary
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
11
11
years of professional experience
Work History
Co-Owner/Managing Partner
New River Koi & Ponds
Hogansville, Ga
09.2012 - 03.2018
- Educated customers on product features and care to enhance their purchasing experience.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Coordinated with vendors to ensure timely updates on back order status and inventory management.
- Politely assisted customers in person and via telephone.
- Resolved customer inquiries and complaints promptly to maintain high levels of satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Managed daily operations to ensure smooth business functionality and customer satisfaction.
Cashier
Dollar General
Hogansville, GA
04.2015 - 07.2015
- Greeted customers entering store to identify specific needs and preferences.
- Delivered exceptional customer service, fostering loyalty and repeat business.
- Responded to product inquiries with current knowledge of promotions and sales.
- Achieved top 10% status by successfully addressing and resolving customer concerns
Cashier
Anna's Linens
Newnan, Ga
04.2007 - 08.2007
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Enhanced guest satisfaction through attentive service and support, including giving fashion advice.
- Communicated all store initiatives and promotions to customers to generate return business.
- Informed customers about store initiatives and promotions to encourage repeat visits.
- Contributed to pre-season marketing plans, aligning strategies with departmental goals.
Education
GED -
West Georgia Technical College
Newnan, Ga01-2004
Skills
- Merchandising experience
- Customer service
- Customer relations
- Strong client relations
- Merchandising expertise
- Creative problem solver
- Decision-making
- Conflict resolution
- Communication expertise
- Business development
- Client relations
- Excellent work ethic
Timeline
Cashier
Dollar General
04.2015 - 07.2015
Co-Owner/Managing Partner
New River Koi & Ponds
09.2012 - 03.2018
Cashier
Anna's Linens
04.2007 - 08.2007
GED -
West Georgia Technical College