Christy Callaway(Williamson)/PTA
Ringgold,Georgia
Summary
Dynamic Physical Therapist Assistant and Director of Rehab Services at Hamilton Medical Center/HLTC, adept in staff management and customer service. Excelled in creating a cohesive team culture, enhancing patient satisfaction, and driving operational efficiency. Demonstrated leadership through effective communication and decision-making, significantly contributing to departmental success and profitability.
Overview
6
6
years of professional experience
Work History
Physical Therapist Assistant/Director of Rehab Services
Hamilton Medical Center/HLTC
01.2019 - Current
- Collaborate with physical, occupational, and speech therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Collaborate with two rehab directors to assist with schedule changes, floating staff in order to provide patient care, and ensure staff members are working desired hours.
- Improve patient mobility by implementing personalized therapeutic programs to meet the individual patient goals and facilitate safe discharges to their community.
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximize performance by monitoring daily activities, schedules and productivity, and mentoring team members.
- Developed a strong company culture within my department and leadership team focused on employee engagement, collaboration, and continuous learning opportunities to better serve our patients and their families and highlighting successful outcomes.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Applied Science - Physical Therapy
Chattanooga State Community College
Chattanooga, TN05-1996
Skills
- Customer service
- Team leadership
- Decision-making
- Staff management
- Task delegation
- Schedule preparation
- Effective communication
Accomplishments
- Achieved five success stories through effectively supporting the rehab team in outcomes to enable patients to return to the community.
- 99 percentile in Press Ganey survey results
- Level 2 Credentialed clinical instructor through APTA
Timeline
Physical Therapist Assistant/Director of Rehab Services
Hamilton Medical Center/HLTC
01.2019 - Current
Associate of Applied Science - Physical Therapy
Chattanooga State Community College
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