Christy Cluff
Mesa,AZ
Summary
Dynamic leader with a proven track record at AC Doctors, enhancing call center operations and customer satisfaction through effective script development and team coaching. Skilled in escalation handling and KPI tracking, I excel in creating efficient, goal-oriented teams. My approach fosters both staff development and complaint resolution, driving significant improvements in service delivery. Level 4 mastered in Power Selling Pros.
Overview
9
9
years of professional experience
Work History
Call Center Manager
AC Doctors
Gilbert
01.2021 - 12.2024
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
Associate
In-N-Out Burger
01.2016 - 08.2018
Instructional Aide
Mesa Public Schools
Mesa
08.2018 - 01.2021
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
Teller
Wells Fargo
Apache Junction, AZ
02.2016 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Skyline High School
Mesa, AZ05.2005
Skills
- Call routing
- Call center customer service
- Team coaching
- Escalation handling
- Staff training
- Complaint resolution
- Call center operations
- KPI tracking
- Script development
Timeline
Call Center Manager
AC Doctors
01.2021 - 12.2024
Instructional Aide
Mesa Public Schools
08.2018 - 01.2021
Teller
Wells Fargo
02.2016 - 08.2018
Associate
In-N-Out Burger
01.2016 - 08.2018
Skyline High School