Christy Crouch
United States
Summary
Dynamic Medical Records Manager with extensive experience at Ethos Health Group, excelling in HIPAA compliance and patient information verification. Proven track record in enhancing data accuracy and facilitating timely medical record requests. Strong attention to detail and effective communication skills drive successful team performance and ensure patient confidentiality.
Overview
6
6
years of professional experience
Work History
Medical Records Manager
Ethos Health Group
Ocala, FL
02.2025 - Current
- Safeguard patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Validate requests and authorizations for the release of medical information.
- Ensure that clinical documentation of the services provided to patients is correct, based on all charts affiliated with the request.
- Facilitated prompt handling of subpoena requests for medical records.
- Process reduction requests promptly and accurately.
- Maintain a 24-48 hour turnaround time for medical record requests.
- Directs the activities of the medical records team.
- Conduct annual performance reviews for staff.
- Conduct daily huddles with staff.
- Conduct one-on-one meetings with staff.
Medical Records Coordinator
Ethos Health Group
Ocala, FL
05.2020 - Current
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards, and organizational regulations.
- Ensure the accuracy and completeness of medical documentation by reviewing records for discrepancies.
- Assist healthcare providers in retrieving and filing patient information as needed for treatment.
- Manage the release of information requests while adhering to privacy laws and organizational policies.
Phone Ninja
Ethos Health Group
Ocala, FL
05.2019 - 05.2020
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Connected incoming calls quickly using multi-line telephone system to minimize hold times.
- Documented messages left by callers and delivered vital information to intended employees.
- Called clients to leave voicemail reminders of appointment date and time.
- Handled incoming and outgoing calls according to standard operating procedures.
Education
High School Diploma -
Vanguard High School
Ocala, FL06.1993
Some College (No Degree) -
College of Central Florida
Ocala, FLSkills
- Patient Medical Records Maintenance
- Office Health Records Preparation
- Attention to Detail
- Appointment Scheduling
- Time Management
- Problem-Solving
- Verbal and Written Communication
- Work Well Independently
- Patient Health Information Access
- Medical Release of Information ROI
- Patient Information Verification
- Records Scanning
- HIPAA compliance
Timeline
Medical Records Manager
Ethos Health Group
02.2025 - Current
Medical Records Coordinator
Ethos Health Group
05.2020 - Current
Phone Ninja
Ethos Health Group
05.2019 - 05.2020
High School Diploma -
Vanguard High School
Some College (No Degree) -
College of Central Florida
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