Christy DeGraffenreid
Summary
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Highly enthusiastic customer service professional with 30 years client interface experience.
Overview
18
18
years of professional experience
Work History
Staff Mananger
Trainquil Waters Group Home
Bakersfield, CA
01.2013 - Current
Supervised youth teenage girls ages 10-17, served prescription medicine to clients in a timely fashion matter. Obtained information by contacting appropriate personnel or patients. Travel to and from school and doctor office.
Receptionist
Al, Buy, Sell Trade CO.
Bakersfield, CA
06.2009 - 10.2010
Customer service relation, answered phones,provided information to callers, scheduled appointments either manually or electronically, organized meetings, and maintain the reception area.
Childcare Provider
Good Day Sameritan
Bakersfield, CA
04.2009 - 08.2010
Created a safe and secure environment and assisted the teacher with various task such as:Organized activities that developed children’s physical, emotional and social growth, executing lesson plans, monitoring students,Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.
Substitute Custodian
Panama School District
Bakersfield, CA
06.2008 - 04.2009
Ensured a clean and safe educational environment and was responsible for various task such as: Swept and damp-mopped private stairways and hallways, Hand dusted and wiped clean office furniture, fixtures and window sills.
Substitute Custodian
Kern High School District
Bakersfield, CA
11.2006 - 10.2008
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions, sweeping, mopping, properly disposing of waste, and provide any other support to staff and faculty.
Education
Associate of Science - CRIMINAL JUSTICE
Kaplan College Of Bakersfield
2012
Skills
- Courteous demeanor
- Basic Computer skills
- Ability to follow routine vertical and written instruction
- knowledge of criminology
- Active listening skills
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Developed the “Thinking for a Change” program to discourage future criminal involvement for at-risk
- Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
- Played a key role in creating several best-selling collections in 2014.
Timeline
Staff Mananger
Trainquil Waters Group Home
01.2013 - Current
Receptionist
Al, Buy, Sell Trade CO.
06.2009 - 10.2010
Childcare Provider
Good Day Sameritan
04.2009 - 08.2010
Substitute Custodian
Panama School District
06.2008 - 04.2009
Substitute Custodian
Kern High School District
11.2006 - 10.2008
Associate of Science - CRIMINAL JUSTICE
Kaplan College Of Bakersfield