Tatiana De Moura
Construction
Tampa,FL
Summary
Proven Manager at GND Construction LLC., adept in multitasking and professionalism, significantly enhanced customer satisfaction and safety procedures. Fluent in Portuguese, with a knack for empathetic resolution and efficient budget management, I excel in fostering team agility and ensuring financial growth. My strong organizational skills and customer-centric approach drive repeat business and operational excellence.
Overview
6
6
years of professional experience
Work History
Mananger
GND Construction LLC.
01.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with Spanish and Portuguese-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Education
High School Diploma -
Marthas Vineyard High School
Oak Bluffs, MA05-2001
Skills
- Multitasking Abilities
- Professionalism
- Time management abilities
- Follow-up skills
- Prioritization
- Courteous demeanor
- Fluent in Portuguese and basic Spanish translation
- Strong organizational skills
- Empathy and patience
- Reliability
- Customer Satisfaction
- Customer and client relations
- Scheduling appointments
Languages
Portuguese
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Road Trips
- Adventure Travel
- Outdoor Recreation
- Stand-up Paddleboarding (SUP)
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Running
- I have a passion for photography and editing photos
- Cooking
- I enjoy cooking for friends and family gatherings
Timeline
Mananger
GND Construction LLC.
01.2019 - Current
High School Diploma -
Marthas Vineyard High School
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