CHRISTY DENTON
Gainesville,FL
Summary
Enthusiastic and creative mentor with over 20 years of demonstrated experience helping individuals achieve both academic and career success. Exceptional communication and leadership skills with a strong commitment to long-term academic achievement through diverse education and mentorship.
Overview
23
23
years of professional experience
Work History
Customer Service & E-Commerce Team Leader
Whole Foods Market
12.2021 - 01.2024
- Led, educated and mentored a team of 2 Customer Service Managers, 3 Supervisors and 45 Team Members
- Promoted a culture of continuous improvement and education by encouraging feedback from all levels and implementing purposeful changes
- Effectively managed conflict resolution among team members, fostering a positive and collaborative work environment
- Implemented team member recognition programs that boosted morale and drove leadership growth opportunities
- Reduced team member turnover by cultivating a supportive culture focused on education, professional growth opportunities and recognition of achievements
E-Commerce Assistant Team Leader
Whole Foods Market
01.2021 - 12.2021
- Piloted Curbside/Delivery Grocery Program boosting weekly store sales by 120K
- Led and coached a team of 52 In-Store Shoppers and 2 E-Commerce Supervisors
- Orchestrated training sessions and educated new team members on e-commerce platform usage and best practices
- Developed team members skills through targeted coaching sessions, resulting in improved metric performance
Customer Service Assistant Team Leader
Whole Foods Market
11.2019 - 12.2020
- Led, mentored, and assessed performance for 110 Team Members and 3 Supervisors
- Created comprehensive training materials for new team members, improving the onboarding process and knowledge retention
- Managed escalated customer situations effectively through professionalism, active listening and de-escalation techniques
- Hired, managed, developed and trained team members, established and monitored goals, conducted assessment reviews and negotiated salaries
Customer Service Supervisor
Whole Foods Market
07.2018 - 10.2019
- Mentored and oversaw a team of 42 Team Members
- Enhanced team member productivity through consistent coaching, education, constructive feedback and timely performance evaluations
- Promoted a positive work environment through open communication channels, fostering team collaboration and promoting high morale
Academic Guide
Lynn University
08.2015 - 05.2019
- Welcomed and supported the transition of new students into the Lynn University community
- Promoted campus resources such as tutoring services and counseling centers to help students overcome barriers to first year success
- Enhanced student success by implementing comprehensive academic plans during their freshman year, boosting retention rates by 3% within two years
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts
Academic Career Coach
Kaplan University
02.2014 - 08.2015
- Effectively managed a cohort group of 200+ graduates with a 90.91% employment rate
- Developed comprehensive career plans for graduates, resulting in successful job placements and promotions within their desired field of study
- Achieved positive outcomes by utilizing a variety of coaching methodologies tailored to each graduate's learning style and personality type
- Facilitated group workshops on various career-related topics, equipping graduates with valuable tools and resources for job search success
Academic and Career Advisor
The Art Institute Of Fort Lauderdale
01.2001 - 09.2013
- Mentored and supported over 600 undergraduate students by providing tailored academic plans and career guidance
- Served as liaison between students, parents, faculty, staff, administrators to foster effective communication and collaboration
- Mentored students, offering advice and support on course selection, value and career paths
- Collaborated with faculty to identify at-risk students and developed targeted intervention plans
- Improved student retention rates by implementing proactive outreach strategies and personalized academic support plans
- Provided comprehensive career counseling, including resume writing, interview preparation, and job search strategies
Education
Bachelor of Science -
South University
Online05.2013
Skills
- Leader of Diversity and Inclusion
- Positive Role Model and Mentor
- Academic Advisement
- Motivation and Engagement
- Collaborative Learning
- Team Building
- Creative Problem-Solving
- Conflict Resolution
Timeline
Customer Service & E-Commerce Team Leader
Whole Foods Market
12.2021 - 01.2024
E-Commerce Assistant Team Leader
Whole Foods Market
01.2021 - 12.2021
Customer Service Assistant Team Leader
Whole Foods Market
11.2019 - 12.2020
Customer Service Supervisor
Whole Foods Market
07.2018 - 10.2019
Academic Guide
Lynn University
08.2015 - 05.2019
Academic Career Coach
Kaplan University
02.2014 - 08.2015
Academic and Career Advisor
The Art Institute Of Fort Lauderdale
01.2001 - 09.2013
Bachelor of Science -
South University
Similar Profiles
Kiran SchollumKiran Schollum
Customer Service Desk Team Member at Whole Foods MarketCustomer Service Desk Team Member at Whole Foods Market
Brandy GonzalezBrandy Gonzalez
Store Shopper at Whole Foods MarketStore Shopper at Whole Foods Market
Cody HarperCody Harper
Team Member at Whole Foods MarketTeam Member at Whole Foods Market
Jade BejaranoJade Bejarano
Customer Service Representative at Whole Foods MarketCustomer Service Representative at Whole Foods Market
SEKENNIA WELCHSEKENNIA WELCH
Family & Community Services Manager at ECS4KIDS: Episcopal Children's ServicesFamily & Community Services Manager at ECS4KIDS: Episcopal Children's Services