Sidney Perkins
Denver,CO
Summary
Well-qualified professional with proven success in improving operations and team member relations. Highly proficient in building lasting relationships as a key decision maker. Expertise in conflict resolution and team training, ensuring high levels of team retention and customer satisfaction. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Customer Service Team Leader
Whole Foods Market
02.2020 - 09.2024
- On boarding/Off boarding, training and development, performing and creating mentorships, and counseling team members in a manner that sustains a high-performance team and minimizes turnover
- Creating and promoting business and community programs i.e Denver Urban Garden, and Whole Cities Foundation (company fundraiser and grants), and store donations
- Supervise and delegate tasks to associate team leaders/supervisors/team members
- Maintain awareness of customer feedback, challenges, questions and needs by responding promptly and efficiently
- Ensuring an environment that provides a high level of customer service to satisfy and delight customers
Manager on Duty
Safesplash Swim School
03.2016 - 02.2020
- Responde to all customer inquiries in a matter that supports SafeSplash’s mission, vision, and values
- Manage family/student registration and class scheduling
- Managed administration of all policies and procedures with team members and customers
- Worked closely with senior management to develop and implement continuous improvements for team leadership, family/student registration, certification management, scheduling and billing functions
Cash Office Administration Associate
Lowes
04.2018 - 06.2019
- Review and transmit sales information for a 20 million-dollar store
- Research and communicate with management about cash discrepancies
- Balance safe and prepare register tills for succeeding sales dates
- Analyze funds and prepare deposits as well as order needed currency for business needs
Customer Service Manager
Wal-Mart
08.2014 - 02.2017
- Manage a high-volume, million-dollar-a-day store sales within a deadline-driven environment
- Continuous expectation to expand knowledge of the business by participating in training as well as obtaining and maintaining certifications
- Ensuring an environment that provides a high level of customer service to satisfy and delight customers
- Maintains awareness of customer feedback, challenges, questions and needs by responding promptly and efficiently
Office Manager and Assistant Events Coordinator
Celebrity Lanes
08.2011 - 05.2013
- Responsible for the recruitment process, conducting interviews and onboarding/off boarding team members to promote a seamless integration of the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns
- Create and design marketing materials for event and catering packages
- Book, schedule reservations in a timely matter
- Oversee and train team members
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05-2025
Associate of Science - Psychology
Community College of Aurora
Aurora, CO05-2023
Skills
- Excellent organization and time management
- HR policies and procedures
- Talent acquisition
- New hire and orientation
- Employee relations
- Exceptional interpersonal communication
- Team leadership
- Diversity and inclusion
- Payroll and scheduling
- Microsoft Office 365 Business
- Training Development
- Growth and mentorship
Accomplishments
- Oversaw the management and operations of a team that consisted of 60 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Team Leader
Whole Foods Market
02.2020 - 09.2024
Cash Office Administration Associate
Lowes
04.2018 - 06.2019
Manager on Duty
Safesplash Swim School
03.2016 - 02.2020
Customer Service Manager
Wal-Mart
08.2014 - 02.2017
Office Manager and Assistant Events Coordinator
Celebrity Lanes
08.2011 - 05.2013
Bachelor of Science - Psychology
Metropolitan State University of Denver
Associate of Science - Psychology
Community College of Aurora
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