Christy Dobbs
Jackson,GA
Summary
Service professional with solid track record in customer service and operational management. Adept at leveraging experience to drive process improvements and optimize customer experiences. Known for team collaboration, adaptability, and achieving results through effective communication and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Service Office Administrator
Crane Industry Services, Inc.
11.2022 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Facilitated timely delivery of invoices to maintain positive vendor relationships, and processing of accounts receivable.
- Documented parts used and time for repairs to support accurate billing.
- Maintained accurate records of all work performed, streamlining client billing processes.
- Managed correspondence efficiently both internally and externally through email routing, telephone communication, mail distribution ensuring prompt responses where appropriate.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Responded to customer requests for products, services, and company information.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained safe work environments by coordinating necessary safety meetings, trainings, and inspections for all onsite personnel.
Branch Client Care Specialist
North Point Mortgage
02.2019 - 10.2022
- Provide administrative support in the collection and preparation of supporting documents to processing
- Communicate with borrowers, processors, operations staff, closing attorneys, title companies, real estate brokers, etc
- To expedite mortgage process
- Communicated daily with Loan Officers and borrowers on the status of loans
- Assist processor with any difficult conditions
- Coordinated, created, tracked, and distributed marketing materials
- Coordinated office operations and managed scheduling of closings for officers
- Coordinated homeowner's insurance for borrowers as well as requesting quotes when needed
- Assisted in the resolution of IT issues within disclosures and with borrowers
Office Administrator
Crye-Leike Real Estate
01.2018 - 02.2019
- Led office operations with oversight performance management of staff of fifty-four to ensure operational efficiency and productivity
- Daily responsibilities included office event planning, maintaining office supplies, and ensuring files and records remained compliant with GREC
- Ensured all staff remained up to date with Georgia License renewals and hours
- Submitted documents for closing, contracts, and all listings for company accounting system
- Organized CE Class enrollments, new agent training, paperwork for Human resources, and all termination and hiring processes
- Managed property management payments, mail and agent account payments, banking for the Douglasville office, and time sheets for employees
- Optimized office functionality and raised office goals from 60-80% to 90-100% all while managing highest volume office in the state of Georgia
Special Education Paraprofessional
Henry County Schools
10.2004 - 01.2018
- Paraprofessional assist special education students with meeting educational and medical requirements
- Utilize technology to facilitate communication and provide optimal service to special needs students
- Liaison between school and local business community for communications, solicitation of donations, and volunteers for fundraisers and other activities
- Trainer for certification of county employees in CPR and AED procedures
- Manage confidential records and computer-based filing system and provide other support as needed
Front Office Administrator
Smile Bright Dental
01.2003 - 01.2004
- Facilitated front office operations with oversight of reception area, lounge and other areas
- Ensured area was clean and well maintained for patients and other visitors
- Optimized customer service with timely response to inquiries and scheduling of appointments and surgeries, and successfully resolved issues to ensure positive client relations in high volume environment
- Efficiently organized and managed dental records and reports, input treatment data on patient records, confirmed insurance benefits, and processed claims
Secretary
Vernon Broadnax, Inc.
01.1997 - 01.2004
- Managed administrative services and support in office environment
- Led office operations with oversight of training and performance management of staff of four to ensure operational efficiency and productivity
- Assisted Accounting with processing of accounts receivable, accounts payable, invoicing, bank reconciliations, and research of chargebacks
- Managed office supply purchases and inventory control, categorization and sorting of documents, and ensured confidentiality on all reports and documentation
Education
High School Diploma -
Henry County High School
McDonough, GA01.1993
Skills
- Reporting and documentation
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Time management
- Attention to detail
- Maintaining client records
- Scheduling
- Administrative support
- Office administration
- Database entry
Timeline
Service Office Administrator
Crane Industry Services, Inc.
11.2022 - Current
Branch Client Care Specialist
North Point Mortgage
02.2019 - 10.2022
Office Administrator
Crye-Leike Real Estate
01.2018 - 02.2019
Special Education Paraprofessional
Henry County Schools
10.2004 - 01.2018
Front Office Administrator
Smile Bright Dental
01.2003 - 01.2004
Secretary
Vernon Broadnax, Inc.
01.1997 - 01.2004
High School Diploma -
Henry County High School
Similar Profiles
Lawrence RoseLawrence Rose
Mobile Crane Operator at NCSG Crane & Heavy Haul ServicesMobile Crane Operator at NCSG Crane & Heavy Haul Services
Michael CorleyMichael Corley
Site Safety Coordinator at Imperial Crane ServicesSite Safety Coordinator at Imperial Crane Services
JONATHAN K. HILLJONATHAN K. HILL
Service Technician at A&B Crane ServicesService Technician at A&B Crane Services