Christy Draper
Lantana,FL
Summary
Personable and compassionate individual with natural ability to connect with others. Possesses foundational understanding of substance abuse and mental health concepts and adept in implementing therapeutic activities and assisting in daily care. Committed to making meaningful impact by supporting and guiding individuals towards improved mental well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Better Tomorrow Treatment Center
05.2023 - Current
- Ensured patient safety by monitoring behavior and adherence to treatment plans.
- Implemented individualized care strategies for diverse patient populations effectively.
- Communicated patient progress to management, ensuring timely updates and actions.
- De-escalated high-stress situations through effective crisis intervention techniques.
- Trained new staff on operational procedures and patient care standards.
- Established positive staff relationships to enhance teamwork and client service.
Call Center Representative
Genetics Call Center
02.2023 - 05.2023
- Enhanced customer satisfaction by efficiently managing high-volume calls.
- Improved client understanding through accurate information on genetic testing services.
- Resolved complex issues collaboratively, boosting service quality and response times.
- Ensured data accuracy in client records for effective management reporting.
- Reduced handling time by implementing process improvements while maintaining quality standards.
- Provided exceptional support under pressure, handling high call volumes professionally.
Education
No Degree - Medical Billing And Administration
Dorsey Business School
Southgate, MI10-2008
High School Diploma -
Pinckney High School
Pinckney, MI06-1995
Skills
- Maintaining professional boundaries
- Safety protocols
- Clear and concise documentation abilities
- Experience in substance abuse support
- Mental health support
- Suicide prevention
- Behavior observation
- Clinical documentation
- Discharge planning
- Patient assessment
- Data confidentiality
- Knowledge of HIPAA regulations
Certification
Medical Billing, Dorsey School - September 2007-October 2008
Certified, First Aid and CPR National Heart Association -2024
Timeline
Behavior Health Technician
Better Tomorrow Treatment Center
05.2023 - Current
Call Center Representative
Genetics Call Center
02.2023 - 05.2023
No Degree - Medical Billing And Administration
Dorsey Business School
High School Diploma -
Pinckney High School