Christy Ducham
Spokane,WA
Summary
Dependable professional with experience in operations management, shift supervision, and client support. Known for strong leadership, problem solving, and clear communication. Dedicated to maintaining safe, efficient, and respectful service environments.
Overview
26
26
years of professional experience
Work History
Caregiver
CDWA
Spokane, Washington
07.2026 - Current
- Monitored client safety and reported changes to care team.
- Maintained respectful boundaries while providing compassionate personal care.
- Followed CDWA care plans and service schedules for daily client support.
Shift Supervisor
Starbucks
Spokane, Washington
08.2011 - Current
- Monitored food safety, sanitation, and store cleanliness routines
- Addressed shift issues promptly and proactively
- Monitored staff performance to ensure adherence to quality standards and enhance service delivery
- Provided constructive feedback to employees to foster skill development and improve overall performance
- Resolved customer complaints and escalated issues to senior management for effective resolution
- Demonstrated professional behavior to encourage a positive work environment for other employees at all times
- Completed daily inventory of supplies, equipment, and food items and ordered product daily
Manager
Oasis Espresso
Spokane, Washington
05.2006 - 07.2011
- Managed daily cafe operations at Oasis Espresso, including opening, closing and shift coverage
- Supervised baristas, assigned tasks, and ensured efficient service delivery
- Trained team members on espresso preparation, drink standards, and customer service
- Monitored inventory levels, ordered supplies, and optimized storage organization
- Maintained cleanliness standards across counter and prep areas to ensure compliance and customer satisfaction
Associate
Pitney Bowes
Spokane, Washington
10.2000 - 10.2005
- Provided technical support and sales assistance for equipment
- Managed customer requests for loading postage onto postal machines in call center operations
- Supported customers to manage credit line
- President of the Community Service committee
Education
Associate of Applied Science - Business
Spokane Community College
Spokane, WA03-2025
Skills
- Operations management
- Customer and client focus
- Leadership skills
- Team management
- Problem solving
- Attention to detail
- Clear communication
Timeline
Caregiver
CDWA
07.2026 - Current
Shift Supervisor
Starbucks
08.2011 - Current
Manager
Oasis Espresso
05.2006 - 07.2011
Associate
Pitney Bowes
10.2000 - 10.2005
Associate of Applied Science - Business
Spokane Community College