Christy Encinas
Thayne,WY
Summary
Impeccable customer service abilities, natural multitasker, Easily motivated, great attention to detail. Eagerly ready for growth. All around a great team leader/player.
Overview
15
15
years of professional experience
Work History
Ramp Agent- LDD
Unifi Services
01.2023 - Current
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Deiced aircraft before takeoff for safety during inclement weather.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Helped train new employees in safe practices and warehouse procedures.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Collaborated with internal team to facilitate safe and on-time departure.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Privately Owned Housekeeper
Self-employed
06.2020 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained required records of work hours, budgets and payrolls.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Completed schedules, shift reports, and other business documentation.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Certified Nurse Assistant
Legacy
12.2016 - 02.2021
- Observed and documented patient status and reported patient complaints to the case manager
- Planned, prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance and companionship to clients
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Assisted with ADLs
- Provided patients and families with emotional support.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
St John's Medical Center
01.2016 - 11.2017
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Positioned residents for comfort and to prevent skin pressure problems
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Read and recorded temperature, pulse and respiration.
Direct Support Professional
Lincoln Self Reliance
06.2015 - 05.2016
- Direct Support Professional (DSP) Provided direct patient care to individuals with disabilities Worked to ensure the utmost comfort of each patient Maintained safety of patients as highest priority Worked under the supervision of Certified Nurse Assistant and other medical professionals Communicated openly and directly with co-workers about status and needs of each patient.
Head Baker
11.2014
- Worked as closest assistant to,
- Aided Head Baker with all tasks including prep work and baking
- Labeled, stocked and ordered products
- Assisted customers as needed in absence of Head Baker
- Made deliveries of products to local vendors
- Worked effectively as part of a team as well as individually.
Customer Service Representative
Circle K
02.2008 - 08.2013
- Assisted customers with any needs and questions
- Handled cash and made deposits.
American Red Cross
01.2021 - Current
- Exceptionally organized, responsible, hard-working, positive and easy-going Kind, caring, patient caretaker Certified Nurse Assistant (, ) American Red Cross First
- Aid/CPR/AED Certified Team work training
- House cleaning business Star valley wy
- Retained clients for myself, maintain a tidy and clean workspace, communicating with clients, respecting privacy, helping others create a clean environment, for personal homes, and or businesses
- Self motivated to work, trustworthy and reliable
Education
Comprehensive job and life skills training program - undefined
Aic Agent in Charge Training
Delta AtlantaLDD Load Distribution Desk AGENT
Unifi
AtlantaCertificate of completion Jackson - undefined
2017
Alzheimer's and Dementia Care Seminar - undefined
2016
Certified Nurse Assistant Certificate (American Red Cross) - undefined
2016
Skills
- Quality Assurance Controls
- Range of Motion Exercises
- Companionship and Emotional Support
- Proper Staffing
Timeline
Ramp Agent- LDD
Unifi Services
01.2023 - Current
American Red Cross
01.2021 - Current
Privately Owned Housekeeper
Self-employed
06.2020 - Current
Certified Nurse Assistant
Legacy
12.2016 - 02.2021
Certified Nursing Assistant
St John's Medical Center
01.2016 - 11.2017
Direct Support Professional
Lincoln Self Reliance
06.2015 - 05.2016
Head Baker
11.2014
Customer Service Representative
Circle K
02.2008 - 08.2013
Comprehensive job and life skills training program - undefined
Aic Agent in Charge Training
LDD Load Distribution Desk AGENT
Unifi