Christy Farrington
Multicare
Chehalis,WA
13
years of professional experience
Results-driven Pre-Service IV Auth Specialist Lead with a strong track record in analyzing denial trends and streamlining processes. Expertise in developing training materials and enhancing team collaboration to drive operational efficiency and patient satisfaction.
Experienced specialist with a focus on claims processing, customer relations, and continuous improvement. Known for effective teamwork and analytical thinking, contributing to enhanced patient satisfaction and operational success.
Work History
Pre-Service IV Auth Specialist Lead
3 Years 4 Months- Process and review monthly department denials - analyze root causes, denial trends, review claim forms for missing or incorrect information, submit retro/post procedure authorizations, provide detailed feedback to supervisors on department trends/errors.
- Collaborated with cross-functional teams to streamline patient intake processes and improve service delivery - weekly meetings to address issues or trends between departments, adjust workflows or communication avenues between departments
- Developed and implemented training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Analyzed patient feedback data to identify trends and recommend actionable improvements in care protocols.
- Supported compliance initiatives by conducting audits of operational procedures and ensuring adherence to regulations.
- Assisted in the development of strategic plans aimed at enhancing overall patient satisfaction ratings year-over-year.
- Followed all company policies and procedures to deliver quality work.
Billing Customer Service Representative
9 Years 7 Months- Resolved billing inquiries, ensuring clarity and accuracy in customer communications.
- Collaborated with departments to streamline billing processes, reducing errors and enhancing customer satisfaction.
- Processed insurance claims using Epic Systems to enhance resolution efficiency.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Implemented quality assurance measures to maintain high service standards in billing operations.
- Analyzed recurring billing issues, proposing solutions that increased operational efficiency.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
Education
Associate of Science - Health Sciences
- Relevant Coursework: Principles of HealthCare Billing/Coding & Medical Terminology
- Professional Development: Foundations of HC Practice Management
Associates of Criminal Justice - Criminal Science
- Dean's List Summer 2019, Spring 2019, Fall 2019, Winter 2019, Spring 2020
- Honor Roll Fall 2019, Winter 2019. Spring 2020
Associate of Arts - Associate of Technical Arts
- Relevant Coursework: Business Law & Medical Terminology
- Professional Development: Fundamentals of Economics, Public Speaking, Business Communications
High School Diploma
Skills
Claims processing
Proficient in Epic
Microsoft Word
Microsoft Excel
Expert problem solving
Analytical thinking
Management collaboration
Customer relations
Root-cause analysis
Continuous improvement
Teamwork and collaboration
Self motivation
Timeline
Pre-Service IV Auth Specialist Lead
Multicare
04.2023 - CurrentRead More
Billing Customer Service Representative
Confluence Health
09.2013 - 04.2023Read More
Wilmington University
Associate of Science from Health Sciences
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Wenatchee Valley College
Associates of Criminal Justice from Criminal Science
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Centralia College
Associate of Arts from Associate of Technical Arts
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Toledo High School
High School Diploma
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