Christy Ferguson
Black Mountain,NC
Summary
Dynamic operations manager with a proven track record at Merry Maids, excelling in personnel management and business planning. Enhanced customer satisfaction through effective issue resolution and quality oversight, achieving a significant increase in repeat business. Skilled in documentation and reporting, fostering team accountability and operational efficiency.
Overview
23
23
years of professional experience
Work History
Housekeeping Cleaner
Sunshine Cleaning Systems Inc.
Gastonia, NC
07.2021 - 06.2026
- Trained new cleaners on sanitation procedures, equipment use, and safety standards.
- Inspected assigned areas and corrected missed cleaning issues before shift completion.
- Maintained supply inventory and replenished cleaning materials to avoid workflow delays.
- Operated floor-care equipment for vacuuming, mopping, scrubbing, and polishing tasks.
- Reported maintenance concerns and safety hazards to protect occupants and staff.
- Improved cleaning consistency by standardizing room checklists and work routines.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Owner/operator Housekeeping
Merry Maids
Gastonia, NC
02.2003 - 07.2021
- Directed daily cleaning operations, scheduling, and route planning to maintain consistent service delivery.
- Recruited, trained, and supervised cleaning teams to uphold company standards and safety procedures.
- Managed customer accounts, service requests, and issue resolution to support client satisfaction.
- Oversaw quality inspections and follow-up visits to ensure detailed, reliable housekeeping results.
- Coordinated supply inventory, equipment maintenance, and restocking to prevent service interruptions.
- Developed estimates, service recommendations, and pricing discussions for residential cleaning clients.
- Implemented workflow improvements to increase team efficiency and reduce operational delays.
- Managed day-to-day business operations.
- Monitored performance, coached staff, and enforced procedures to strengthen accountability and consistency.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Packer Associate
Danaher Tool Group
Gastonia, NC
09.2009 - 05.2011
- Directed daily cleaning operations, scheduling, and route planning to maintain consistent service delivery.
- Recruited, trained, and supervised cleaning teams to uphold company standards and safety procedures.
- Managed customer accounts, service requests, and issue resolution to support client satisfaction.
- Oversaw quality inspections and follow-up visits to ensure detailed, reliable housekeeping results.
- Coordinated supply inventory, equipment maintenance, and restocking to prevent service interruptions.
- Developed estimates, service recommendations, and pricing discussions for residential cleaning clients.
- Implemented workflow improvements to increase team efficiency and reduce operational delays.
- Managed day-to-day business operations.
- Monitored performance, coached staff, and enforced procedures to strengthen accountability and consistency.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Career Readiness - Career Readiness
Davidson Community College
Lexington, NC10-2010
G.E.D.
Gaston College
Dallas, NC05-2007
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Personnel management
Timeline
Housekeeping Cleaner
Sunshine Cleaning Systems Inc.
07.2021 - 06.2026
Packer Associate
Danaher Tool Group
09.2009 - 05.2011
Owner/operator Housekeeping
Merry Maids
02.2003 - 07.2021
Career Readiness - Career Readiness
Davidson Community College
G.E.D.
Gaston College