Christy Fields
Moncks Corner,SC
Summary
Customer-focused professional with experience in food service, reception, and assistant management. Strong in team leadership, order coordination, and payment processing, with a consistent record of resolving concerns and maintaining efficient operations.
Overview
15
15
years of professional experience
Work History
Lead Food Server
Cracker Barrel Old Country Store Inc
North Charleston, South Carolina
12.2021 - Current
- Supported dining room service standards at Cracker Barrel Old Country Store.
- Trained new servers on menu knowledge, guest service, and table procedures.
- Coordinated food delivery between kitchen staff and dining room servers.
- Handled guest concerns with prompt, courteous service and clear communication.
- Monitored table readiness and guided seating flow during busy periods.
- Backed server team with order accuracy and timely refills.
- Followed Cracker Barrel service routines, cleanliness standards, and side work.
- Assisted managers with shift coverage, staffing needs, and daily operations.
- Kept current on menu items, garnishes, ingredients, and preparation methods.
- Trained new staff members on serving techniques, customer service practices, and safety protocols.
- Managed inventory levels of supplies and ordered additional supplies when necessary.
- Worked with kitchen staff to keep meals prepared to recipes and served promptly after preparation.
- Processed payments using POS systems accurately and efficiently.
- Delivered excellent customer service to all patrons in timely manner.
- Checked bill accuracy before presenting bills to customers for payment.
- Coordinated with kitchen staff on menu changes or customer-requested substitutions.
- Resolved customer complaints professionally while maintaining positive attitude.
Receptionist
Uni-Health
Moncks Corner, South Carolina
09.2016 - 01.2020
- Answered multiline phone lines and routed calls to correct departments.
- Welcomed visitors and handled front desk check-in steps.
- Set appointments and kept daily calendars current.
- Handled incoming mail, packages, and office deliveries.
- Entered data and updated confidential client records.
- Coordinated meeting rooms, materials, and visitor access.
- Ordered office supplies and tracked front desk inventory.
- Resolved routine customer questions with clear, professional communication.
- Answered incoming calls, took messages, and transferred calls to correct departments or staff.
- Welcomed visitors and provided assistance.
- Set and confirmed appointments.
- Delivered excellent customer service while working with internal and external customers.
- Scheduled appointments for clients, customers, and visitors.
- Kept reception area neat by organizing materials and arranging furniture.
- Updated and recorded customer and client information to maintain accounts.
- Completed data entry across various computer systems accurately and promptly.
- Provided administrative support to staff through typing letters, filing documents, scanning, and copying documents as needed.
- Maintained daily calendars, set client appointments, and planned daily office events.
- Kept organized filing system for confidential client information in line with company policy.
- Managed incoming mail distribution, courier services, faxes, and photocopying as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments through cash registers or point-of-sale terminals according to company policies and procedures.
- Supported office supplies inventory by checking stock, forecasting needs, placing orders, and verifying receipt of supplies.
- Sorted incoming mail and directed items to correct personnel each day.
- Supported team members by making copies, sending faxes, organizing documents, and adjusting schedules.
- Updated daily log book with visitor information.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Completed required forms accurately before submitting for processing.
- Responded to internal staff inquiries regarding office operations.
- Checked visitor identification before granting building access.
- Prepared welcome packages for new hires.
- Coordinated with vendors for office equipment repairs and maintenance.
- Monitored office supplies inventory and placed orders when needed.
- Managed company database and kept contact information accurate.
- Managed office supplies inventory and placed orders to maintain adequate stock levels.
Assistant Manager
Little Caesars
Moncks Corner, South Carolina
04.2016 - 11.2018
- Oversaw daily front-end and back-office operations.
- Helped coordinate staff schedules, shifts, and coverage for smooth service.
- Trained team members on company policies and service standards.
- Checked inventory levels and requested replenishment for store supplies.
- Resolved customer concerns and escalated issues to management when needed.
- Followed safety procedures and kept work areas clean and organized.
- Supported hiring, onboarding, and performance feedback for new employees.
- Prepared reports and updated records for management review.
- Handled customer service inquiries and complaints in timely manner.
- Stayed current on company products and services.
- Managed daily operations, including scheduling shifts and assigning duties.
- Tracked employee attendance records, timekeeping, and payroll information.
- Followed safety regulations and company policies.
- Guided junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in effective manner.
- Organized training sessions for new hires to learn workplace environment.
- Worked with other departments to keep operations moving smoothly.
- Built system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Set up processes for monitoring customer satisfaction levels.
- Helped develop operational strategies for efficient and productive operations.
- Completed regular performance reviews for employees to identify areas for improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed opening, closing, and shift-change functions to maintain daily operational standards.
- Stayed calm and professional during stressful situations and diffused tense situations effectively.
Cashier
Piggly Wiggly Supermarket
Moncks Corner, South Carolina
08.2011 - 02.2015
- Processed customer purchases at supermarket checkout lanes.
- Handled cash, card, and coupon transactions with accurate register use.
- Bagged groceries carefully to protect fragile and cold items.
- Greeted shoppers and delivered friendly service at Piggly Wiggly counters.
- Restocked impulse items and kept checkout displays organized.
- Helped customers locate products, understand store policies, and resolve checkout questions.
- Balanced register drawers and reported pricing or payment issues.
- Kept work area clean, stocked, and ready for steady customer traffic.
- Accepted cash and credit card payments, issued receipts, and returned change.
- Used cash register efficiently to process cash, check, credit card, gift card, and automatic debit payments.
- Collected payments and provided accurate change.
- Operated cash register or POS system to accept cash, check, and credit card payments.
- Greeted customers and answered questions about store products and services.
- Completed additional duties as assigned by management.
- Helped customers locate specific products, answered questions, and offered product guidance.
- Stocked shelves with merchandise when needed.
- Answered customer questions and shared store information.
- Issued receipts, refunds, credits, or change due to customers.
- Maintained checkout area cleanliness, including countertops, registers, windowsills, and floors.
- Delivered high level customer service through active listening and engagement.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for strong productivity.
- Trained new team members on cash register operation, stock procedures, and customer service.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06-2009
Skills
- Point of sale systems
- Menu expertise
- Order coordination
- Table management
- Payment processing
- Customer service
- Attention to detail
- Problem solving
- Team leadership
- Time management
- Call routing
- Account management
- Appointment scheduling
- Effective communication
- Cross-selling strategies
- Performance tracking
- Industry knowledge
- Complaint resolution
- Inbound and outbound calls
- Task prioritization
- Written communication
References
References available upon request.
Timeline
Lead Food Server
Cracker Barrel Old Country Store Inc
12.2021 - Current
Receptionist
Uni-Health
09.2016 - 01.2020
Assistant Manager
Little Caesars
04.2016 - 11.2018
Cashier
Piggly Wiggly Supermarket
08.2011 - 02.2015
High School Diploma -
Berkeley High School