Shawna Patterson
Lizella,GA
Summary
Experienced Lead Food Server with background in diverse restaurant settings. Possess strong knowledge of food preparation, presentation, and service standards paired with leadership skills and team management abilities. Demonstrated ability to boost customer satisfaction through superior service while aiding in revenue growth. Consistently recognized for improving operational efficiency and driving professional development of team members.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skilled professional knowledgeable about basic construction processes and trained in advanced tasks. Physically fit and ready for challenging work in any weather or condition.
Overview
2024
2024
years of professional experience
Work History
Lead Food Server
Cheddar's Casual Cafe
Warner Robins, Georgia
07.2022 - 12.2023
- Greeted guests, explained menu items and specials, took orders, and answered questions about menu items.
- Provided excellent customer service to all patrons in a timely manner.
- Ensured that the dining areas were well maintained and clean at all times.
- Assisted with setting up tables for large parties or special events.
- Trained new staff members on proper serving techniques, customer service practices, and safety protocols.
- Managed inventory levels of supplies; ordered additional supplies when necessary.
- Directed other servers in tasks such as bussing tables or taking orders from customers.
- Monitored the bar area to ensure compliance with state liquor laws and regulations.
- Organized seating arrangements for larger parties or special events in accordance with restaurant policies.
- Processed payments using POS systems accurately and efficiently.
- Prepared end-of-shift reports detailing sales figures and daily transactions.
Server/Food Service Worker
Huddle House
Cleveland, Georgia
09.2020 - 09.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
Construction Laborer
Freeman's Masonry
- Loaded and unloaded building materials, tools, and machinery.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Performed general clean-up activities onsite including sweeping and disposing of debris.
- Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.
- Removed rubble and other debris at construction sites using wheelbarrows or other equipment.
Education
Veterans Technician - Veterinary Science
North Georgia Technical College
Clarkesville, GA08-2022
Skills
- Strong leadership abilities
- Special Event Coordination
- Cash Handling
- Staff Training and Development
- Professional Appearance
- Exceptional customer service
- Point of sale systems
- Food Safety Compliance
- Time management proficiency
- Fine-dining expertise
- Cash handling experience
- Food handling
- Dining area maintenance
Timeline
Lead Food Server
Cheddar's Casual Cafe
07.2022 - 12.2023
Server/Food Service Worker
Huddle House
09.2020 - 09.2022
Construction Laborer
Freeman's Masonry
Veterans Technician - Veterinary Science
North Georgia Technical College