Summary
Overview
Work History
Education
Skills
Timeline
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Donna Sowell

Summary

Motivated Lead server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Highly motivated server with 28 years of experience serving food to customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once. Diligent Food Service worker with successful history in dining and dietary settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Overview

27
27
years of professional experience

Work History

Lead Food Server

Marquis Food Service
07.1997 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
  • Increased operational efficiency by assisting in menu planning, inventory management, and staff scheduling.
  • Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery, resulting in minimal customer wait times.
  • Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
  • Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
  • Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.
  • Conducted daily pre-shift meetings to review specials, promotions, and upcoming events for effective communication among staff members.

Education

High School Diploma -

University City High School
Philadelphia, PA
06.1992

Skills

  • Food Service Handler
  • Exceptional Customer Service
  • Strong Leadership Abilities
  • Problem Solving Abilities
  • Adaptability and Flexibility
  • Sanitation and Cleanliness
  • Tableside Etiquette
  • Attention to Detail
  • Multitasking Capabilities
  • Safe Food Handling
  • Food Safety Practices
  • Allergy Awareness
  • Staff Training and Development

Timeline

Lead Food Server

Marquis Food Service
07.1997 - Current

High School Diploma -

University City High School

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Donna Sowell